To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsSalesforce pioneered Customer Success, and we continue to be leaders in the industry. This is a role for a dynamic and experienced program manager and presentation specialist to bring our core value of Customer Success to life, through operational efficiency and standout presentations reinforcing our vision and achievements in creative ways.Working with a highly cross-functional team, you will help influence internal and external audiences by crafting the narrative for Salesforce’s industry-leading Product Success organization, in the Customer Success Group. You will work closely with leadership to gain key business insights to drive strategic & operational programs and initiatives across our Core Clouds.The ideal candidate will bring an understanding of Service leaders, and operational rigor, to advise and manage the end-to-end creation of compelling business outcomes and content.We’re looking for a strategic leader, to connect ideas and information from a broad landscape, thrive in a constantly evolving environment, apply critical thinking, take the initiative to drive results, and get the job done! Primary Responsibilities:Own engagement and operational programs for the Product Success organization and lead to successLead programs with a customer and employee-centric focus, across multiple cross-functional teamsDrive key initiatives related to Product Success to show-case specific areas of focusBuild and maintain Product Success decks & presentations for executive audiencesConfidently deliver executive-level presentations to internal and external audiencesHelp define critical customer and organizational priorities across the Support journeyIdentify data-backed top customer and business insights to advise initiatives, content & messagingWith a beginner’s mentality, focus on outcomes for continuous CX and EX improvementPartner with Employee Success on improving employee experienceBe the authority on the latest trends in Support, associated technologies, processes, and delivery modelsBuild positive relationships with Success teams, Technology & Products and other business partners Experience and Required Skills:Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Highly organized leader with proven experience in project/program management role. MBA a plusOperational and executive presentation building and delivery experienceConsistent track record of leading cross-functional programs and initiatives in a fast-paced environmentAbility to simplify messaging and influence teams and collaborators at all levelsA master storyteller with a consistent track record in crafting positioning and thought leadership contentOutstanding interpersonal skills and ability to confidently present and defend ideas to a senior audienceAbility to deliver and manage concurrent projects, manage ambiguity, and be flexible in your approachStrong visual storytelling skills using Google SlidesExperience collaborating cross-functionally with many teams with shifting prioritiesCritical and strategic thinker, and creative problem solver, who can generate and complete innovative ideasProven track record to perform effectively and independently with minimal mentorshipEmbodies the values of Trust, Customer Success, Innovation, and Equality Note: Candidates must be able to show samples of their workAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.For Colorado-based roles, the base salary hiring range for this position is $93,100 to $192,900.For New York-based roles, the base salary hiring range for this position is $102,500 to $231,500.For California-based roles, the base salary hiring range for this position is $102,500 to $231,500.For Washington-based roles, the base salary hiring range for this position is $93,100 to $212,200.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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