To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsDepartment DescriptionThe Customer Success Group’s (CSG) Offer Management team is a product management organization that productizes and monetizes the CSG capabilities that will help customers realize business value from their Salesforce technology investment. This team is a “messenger of the market” to the rest of the CSG organization, identifying the best market segments and opportunities for success offers. We maintain a multi-year roadmap for our portfolio, develop research-backed cases for offer development and positioning, and lead the entire portfolio from design to end of life. We adhere to a governance framework to effectively manage and coordinate cross-functional work. Once offers are launched, we measure offer performance and identify changes to improve the experience customers and Salesforce employees have with our offers.Role DescriptionWe are seeking a Sr. Program Manager to lead the launch of our Salesforce Success Plan offers. In this role, you will be responsible for leading a cross-functional team of Product, Technology, Sales, Marketing and Enablement subject matter experts to ensure the successful launch of new Success Plan features and offers. Responsibilities include:Partner closely with internal teams and customers to understand the product strategy and use cases to develop customer narratives, messages, and compelling thought leadership content, to evangelize the value of our solutions and productsEnsure adherence to the Offer Lifecycle Process that governs Success Plan offer and feature launchesDefine the program scope, success measures, and scheduleDefine roles, responsibilities and deliverables of performing program team membersManage program execution, identify risk, and develop complete risk mitigation strategiesAct as the communications conduit with executive sponsors and the steering committee; conduct briefings and deliver executive status updatesEnsure final program deliverables in alignment with business goalsContinuously improve the launch process to increase efficiency, reduce risk, and improve qualityYour ImpactSuccessful Program Managers manage their programs top-down to deliver program objectives in alignment with organizational strategy and business goals. Encouraged contributions include:Ensure Success Plan launches produce measurable business outcomesConsistently deliver Success Plan launches that can be successfully sold and delivered at GADrive efficient and effective execution by all stakeholdersEnsure the executive sponsor and steering committee members are appropriately advised and involved in program decisions and risk managementMinimum Requirements:Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Demonstrated ability in program management, preferably with experience in product development in the software as a service industryProven experience managing cross-functional program teamsStrong communication and collaboration skills, with the ability to influence and negotiate effectively with stakeholders at all levels of the organizationDemonstrated ability to develop and implement launch plans in a fast-paced, dynamic environmentStrong analytical and problem-solving skillsAbility to thrive in a fast-paced, dynamic environment with a high degree of ambiguity and changePreferred Requirements:MBAExperience as a Program Manager for professional services or support offer launchesScrum master certification (CSM), PMI or PrMI certificationEquality is a core value at Salesforce. We strive to build a workplace that reflects society and where everyone feels seen, valued, heard, and empowered to create the best work of their careers. Learn more about our commitment to Equality at https://www.salesforce.com/company/equality/ . AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.For Colorado-based roles, the base salary hiring range for this position is $133,300 to $219,100.For New York-based roles, the base salary hiring range for this position is $146,600 to $262,900.For California-based roles, the base salary hiring range for this position is $146,600 to $262,900.For Washington-based roles, the base salary hiring range for this position is $133,300 to $241,100.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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