IT Product Manager, Salesforce

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryProducts and TechnologyJob DetailsWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.Business Technology connects people and technology to transform the future of work at Salesforce. Guided by our core values of Trust, Customer Success, Equality, Innovation, and Sustainability, we deliver business outcomes that fuel growth, drive competitive advantage, and empower our employees and customers globally. BT’s scope stretches beyond traditional IT: We are also strategic partners, advocating for the best outcomes for our customers, always innovating, and helping to shape the future of work.We oversee technology strategy, Salesforce on Salesforce, customer and partner enablement, applications engineering, infrastructure, collaboration, enterprise operations, architecture, and program enablement. We are Customer Zero, the best example of Salesforce products delivered globally, at scale, sustainably.Role Overview:We are looking for an experienced IT Product Manager who has deep implementation skills with Sales Cloud and Slack, and enthusiastic about leading the design, execution and strategy for effective, scalable, end-to-end business solutions for our internal world-class Sales organization at Salesforce. This is a rare opportunity to help Salesforce’s Sales organization be productive using Salesforce technology, so they can focus their time on selling.This is an office-flexible role for Dallas, Texas, Atlanta, GA or Indianapolis, IN. In office expectations are 10 days a quarter to support customers and/or collaborate with their teams. Responsibilities:Deliver business value driven, scalable, and innovative solutions involving integrations using our internal Salesforce Sales Cloud and Slack platformsWork with Senior Executive stakeholders to drive alignment and deliver multi-faceted capabilities; assess, initiate, prioritize, refine, and drive scalable technology solutionsManage delivery expectations with internal customers, driving a multi-tier communication cadence with stakeholders at the executive and operational levelCreate, and groom a backlog of well-formed stories for implementation by the scrum team(s) involved in deliveryManage and communicate tradeoff decisions between scope and scheduleHelp the business determine solution/feature return on investment in the context of prioritization.Navigate sophisticated situations involving multiple parties, rapidly assessing context and driving the right resources to resolutionReview technical solutions for compliance to business processes and objectives, as well as IT standardsFind opportunities for process optimization, process redesign, or development of new processes/policiesStrong product management skills in building and delivering on enterprise scale products for SalesSee opportunities across the enterprise to scope, prioritize and roadmap their implementationOwn the delivery of the product roadmap incorporating projects, features and other key initiativesAct as a team lead on highly visible projects and critical assignmentsWork proactively to predict and minimize potential issues before they arise, and resolve those that do in a timely mannerCommunicate at both the business and technical level (written and verbal)Requirements:8+ years demonstrated ability with Salesforce implementation (CRM, Sales Cloud, Slack, Platform) in product management rolesExperience with Sales automation, Sales productivity tools and processes especially in areas of Lead Management, Opportunity Management, Account Management and SlackKnowledge of Sales GTM processes, Lead to Cash GTM processesExperience with executive presentations and storytelling, presenting complex ideas in a clear, concise fashion to technical and non-technical audiencesExcellent influencing skillsAbility to work in a fast paced environmentStrong interpersonal communication and team building experienceA related technical degree requiredExperience/Skills Desired:Salesforce Administrator Certification, Sales Cloud Consultant Certification, Service Cloud Certification, Slack Admin CertificationKnowledge in Salesforce architecture components, principles, procedures and practicesLearn more about our commitment to Equality at https://www.salesforce.com/company/equality/. Join us!AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.