To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.We are looking for a driven and customer-focused Director to lead a team of Technical Account Managers (TAM) who engage with our top tier customers, within our Signature Success business. The Signature Success team focuses on delivering a white glove, proactive experience to our customers who pay a premium for an enhanced level of focus and attention. The TAM Leader is ultimately responsible for ensuring the success of our Signature Success customers by leading, motivating, and developing a team of Technical Account Managers. This individual will be responsible for a portfolio of customers and ensure they are optimizing their use of our technology and achieving high value from their investment in Salesforce. The manager will be held accountable for adoption and retention metrics, as well as focus on driving prescriptive customer success motions across the TAM organization.The successful candidate will have a track record in leading through change, driving operational excellence, and developing a team of customer-facing professionals. This individual will be independent, self-motivated, proactive, results-oriented and able to define and deliver a high level of customer satisfaction through the delivery of world-class TAM service offering.The following is a list of characteristics that make a great leader at Salesforce. We expect our next Technical Account Management Leader to exhibit each of these characteristics:Get it Done - Drives processes that scale. Challenges the organization to think with a beginner’s mind and act efficiently to achieve the desired outcome. Calm, organized, positive, and can-do attitude. Results-driven, tenacious, drive to succeed in a fast-paced environment.Courageous Communicator - Superb interpersonal skills including a demonstrated ability to communicate, present, and influence credibly and effectively at all levels in an organization including executive and C-level. Tailors message and style to the audience, uses storytelling to deliver effective presentations and messages.Motivate and Champion - Invests in and tries new things in the talent and career development of our people. Holds self and team accountable to expectations.Salesforce Smart - Explains the vision and “the why” behind changes. Keeps teams focused and moving forward, even in an absence of concrete information, by rallying them around a vision.Win as a Team - Puts the collective good of the company first. Brings teams together to tackle shared goals. Seeks and embraces different points of view and experiences to unlock the collective potential of people across Salesforce.Minimum QualificationsDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)Depending on level, a minimum of 2 years people management experienceMinimum of 8 years work experience in one or more of the following: Customer Success Leadership, SaaS platform use or project leadership, Technology Consulting Manager, Technical Delivery ManagementExceptional communication and presentation skills with demonstrated ability to present and influence effectively at all levels of the organization, including executive and C-levelsExperience leading efforts of multi-functional teams to facilitate resolution or disposition of customer needs or projects.Ability to diffuse challenging situations with a calm and credible presenceExperience hiring and developing a team of diverse talentExperience and ability to lead through changeExperience using technology and data to run your businessPreferred QualificationsKnowledge of Salesforce Core and Marketing Cloud products and features, capabilities, best use, and how to deploy.Experience working with Enterprise-level customersExperience building a team of high performing technical membersFamiliarity with support practices such as case, knowledge base, defect, and escalation managementThis is an office-flexible role. The expectation is to be in-office 2 days a week when local to an office.*LI-YAccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.For Washington-based roles, the base salary hiring range for this position is $174,900 to $253,700.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.Certain roles may be eligible for incentive compensation, equity, and benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.
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