To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer Success GroupJob DetailsWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good– you’ve come to the right place.Job DetailsWe are looking for ambitious team players to join our cutting-edge support team! These positions are for individuals who are highly motivated, self-directed, and have a desire to work on the #1 cloud-based platform. You must possess excellent analytical and communication skills (fluent writing and speaking Japanese) and have the passion to deliver outstanding support to our customers in Japan. The Global Support work environment is highly client-focused and fast paced, operating globally to provide 24/7/365 technical support.’Do you want to help make a positive impact on our customers?Your Impact - In your role as a Support Engineer, you are the first point of contact for customers experiencing technical challenges and own the complete end-to-end customer experience. You will be:Assisting customers in troubleshooting their custom code, integration, and implementation of Salesforce related to Marketing Cloud products. Providing feature explanation and Marketing Cloud implementation best practices.Developing and maintaining technical expertise in assigned areas of product functionality.Demonstrating exceptional analytical, troubleshooting, and problem-solving expertise.Managing customer expectations and the customer experience to maximize customersatisfaction.Overseeing and managing the resolution of critical technical issues, ensuring prompt and complete resolution to technical challenges and business issues.Creating knowledge base materials dedicated towards operational efficiency while alsoempowering and enabling the greater support community.Sharing best practices with team members to enhance the quality and efficiency of customer support.Collaborating with all Salesforce teams efforts and ensuring we are a single point of contact for all post-sales support activities.Minimum Qualifications:Fluent proficiency in writing & speaking JapaneseFluent proficiency in writing & speaking EnglishDegree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)2+ years prior experienceDemonstrated analysis, problem solving and skills troubleshooting expertiseAbility to effectively prioritize and escalate customer issues as requiredAbility to multi-task and perform effectively under pressureUnderstanding and experience reading/writing HTMLPreferred Qualifications:Working experience in Marketing Cloud Journey Builder and API integrationProficient with HTML, CSS, JavaScriptRelated Marketing Cloud CertificationsMC Email Specialist CertificationMC Admin certificationMC ConsultantMC Developer CertificationKnowledge of API Programming, Software Development (AMPscript is a bonus)Expertise in troubleshooting web-based technology (e.g. via browser console etc…)AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.Salesforce welcomes all.
View Original Job Posting