Analyst - Renewals

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI. Roles & Responsibilities:The Renewal Operations Analyst will be responsible for managing the renewal process from quote to obtaining the purchase order.  This involves:Engaging with customers using phone, email, or other media, on their upcoming renewalsDelicately but professionally working through customer objections to secure on-time renewalsResponding to customer emails and requests within one business day of receiptLogging all customer interactions in Salesforce.comOnce fully trained, expect to work with approximately 150 renewals per quarterHave a high-level understanding of Flexera products and be able to clearly communicate our various support plansAdhere to and follow all service level expectationsMay be asked to work EMEA or North America hoursRequirements:2+ years of experience preferably in Operations, Order Processing or RenewalsExcellent written and verbal communication skills.Language skills:  English.Prior experience using Salesforce or another CRM solution.Bachelor's degree from an accredited college or university or relevant experience.Flexera is proud to be an equal opportunity employer.  Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.