We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Flexera delivers Technology Value Optimization solutions that enable some of the largest companies in the world to inform their IT so they can transform their IT. From on-prem to the cloud, companies can get the IT asset data needed to rightsize, reallocate spend, reduce risk and maximize ROI. Responsibilities / Qualifications: Create and update support cases/service requestsProvide support assistance on specific Flexera Software productsProvide assistance on medium to high level complexity support inquiries, including escalationsProvide timely responses and regular updates on support casesContribute to the knowledge base and actively use the existing documents in the resolution of support casesProperly document support inquiries into the CRM systemProvide assistance to other team membersWork/collaborate closely with Engineering/PM/Sales to facilitate customer successProactively keep management informed of critical customer issues/concerns Qualifications, Education and Experience:Required:Bachelor’s degree in computer science or 3+ years equivalent work experienceProgramming experience in C/C++ or .net or JavaDatabase experience/familiarity in SQL and/or OracleFamiliarity with Windows and Linux (or other UNIX-based operating systems) and related softwareStrong customer orientation and dedicationGood communication and interpersonal skills (works well individually and as part of a team)Fluent in verbal and written EnglishAbility to manage multiple tasksEnjoys problem solving and approaches them analytically and methodicallyEagerness to learn new technologies/skills The ability to replicate a customer issue in-house after provided the proper training and equipmentDesired:Experience providing technical support for Windows, Linux, and other UNIX operating systems and related softwareFamiliarity with developer software toolsGood Windows administration skillsGood Linux administration skillsGood Mac OS X administration skillsSalesforce ExperienceUnderstanding of Flexera Software productsFlexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations. Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.We encourage candidates requiring accommodations to please let us know by emailing careers@flexera.com.
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