Senior Collections Specialist

Job DescriptionExcited to grow your career?We value our talented employees, and whenever possible strive to help one of our colleagues grow professionally before recruiting new talent to our open positions. If you think the open position, you see is right for you, we encourage you to apply!Our people make all the difference in our success. Clarivate is seeking to hire a driven Senior Collections Specialist to join our growing, international Collection Team! Managing a portfolio of 200-300 accounts in the US and on a global scale, the Sr. Collections Analyst researches account activity and resolves past-due accounts. Utilizing your strong communication skills, you will respond to email and telephone inquiries from customers and interview customers by phone to investigate escalated complaints. Maximizing cash collections, you will provide "best in class" customer service.About You – experience, education, skills, and accomplishments…Preferred Bachelor’s Degree in Business Admin/Accounting/Finance (or similar discipline) in an entry-level capacity; 2 years of experience may substitute for some college.Minimum 4+ years high volume business to business (B2B) collections experienceAccounts Receivable experienceGAAP familiarity, basic accounting knowledgeSarbanes Oxley Act (SOX) knowledgeMicrosoft Office and advanced Excel skills (Pivot Tables and VLOOKUPS)It would be great if you also had…Working experience with order-to-cash systems such as SAP, NetSuite, and Salesforce is a plus.Intermediate financial skills including knowledge of commonly used collections practices and procedures.Bad Debt Reserve and Write-Off knowledgeGlobal experienceStrong communication and writing skillsAbility to converse & write in English will be required. Excellent spoken and written in Mandarin is an added advantage.Additional knowledge of any language is a plus point.Aggressive, systematic, independent, results-oriented and able to provide solutions.What will you be doing in this role?...Negotiates payment plans with customers and follows guidelines for follow-up on payment plans.Resolves collection disputes makes inquiries, researches, and communicates with internal and external customers.Supports policies, procedures, and change initiatives as needed by management.Escalates problems or concerns to the supervisor in order to secure approval for any non-routine concerns/solutions.Maintains records of delinquent accounts by logging collection notes and dispositioning resultsPerforms advanced duties with more accountability and with minimal direction for action and results associated with improving cash flow and minimizing bad debt write-offs.Evaluates moderately complex customer records and recommends and performs severance activities, including stop service, cancellation, container removal, or write offWorks reconciliation of customer records on sensitive accounts by engaging the customer and internal WM constituents to work the open issue(s) to resolution.Evaluates customer credit limits based on payment history, purchase activity, and customer credit reports.About the TeamWe are a very successful Collections Team within Clarivate with a: knack for maximizing cash collections while providing "best in class" customer service.Hours of WorkEMEA hours 3:00pm – 12:00am MYT At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.