Fulfillment Supervisor

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team! This role will be responsible for helping to manage a large scale warehouse facility in one of the fastest growing eCommerce companies on the planet! Manage a team of Warehouse Technicians and Warehouse processes in a company experiencing 805+ annual growth. Personal characteristics include independence, entrepreneurial spirit, strong leadership abilities and a positive attitude that will drive the business forward. What You Get To Do Every Day Full spectrum outbound supply chain management and internal process control Management of the order and shipment batching and printing processes as well as accountability and reporting of all daily fulfillment exceptions Proactively manage orders from receipt through final shipment, ensuring that the order batching and printing SOP’s are followed Provide feedback to the fulfillment teams to facilitate a continual evolution and improvement of the outbound customer order fulfillment process Partner with cross-functional team members leading daily, weekly and monthly reconciliation exercises to resolve open order issues Initiate and maintain regular communication with stakeholders (i.e. customer service, fulfillment and other operational teams) to resolve and prevent issues and to enhance mutual understanding of processes Create organized order batched based on multiple criteria and create efficient and effective fulfillment workflows Batch, print, and organize all outbound customer orders Provide EOD report to maintain daily 100% accountability of all orders; manage all daily order exceptions and report against languishing orders on a daily/weekly/monthly basis Coordinate and manage all booking and special considerations for 3rd party shipments Supervise staff, including scheduling and training, and additional duties as needed Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations Ensure all assigned employees are aware of and comply with company, government, and customer policies, procedures, and regulations Ensure all established costs, quality, and delivery commitments are met Perform administrative activities associated with the effective management of warehouse operations, including general maintenance, housekeeping, and organization What You Bring To The Role Experience supervising a staff of at least 10 College degree preferred Experience in warehouse operations Extreme attention to detail Workflow and process management experience Extensive experience with MS – Excel, Word, PowerPoint Experience using web-based software Agile, dynamic, problem-solving mindset Ability to “push the envelope” to always improve customer SLA’s and value-added services Shipping and carrier (UPS, FedEx, DHL) experience a plus Interest in working in a pre-IPO, fast-paced, cross-functional team environment setting Strong interpersonal skills and the ability to interact effectively with diverse personalities Strong oral and written communication skills Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style A sense of humor, personal integrity, and the appreciation for the power of teamwork Strong leadership ability in managing and developing a high performing team Compensation|Benefits|Perks $50 in monthly food credits to apply to snacks and meals that are available for purchase on site Employee Stock Purchase Plan (purchase stock at discounted rates) 401K (with company matching up to $1000) Medical, Dental & Vision Insurance Paid parental leave Unlimited Discretionary Time Off (DTO) & 9 Paid Holidays Up to 40 hours of COVID-19 PTO is available to cover missed shifts following a positive COVID-19 diagnosis State of the art, climate-controlled warehouse facility The expected hourly rate for this role is $48,266 - $68,952 . To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits. GHR7796 #LI-RO46 #LI-Onsite   The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations. The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.  At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.