IT Support Services Analyst

We are looking for an IT Support Services Specialist to join our TEAM in Noida. This is an amazing opportunity to work in IT Services. Team is based out of Bangalore, Noida, Mexico. Alignment on customer delight values and best working practices. Cross function collaboration with thoughtful mechanism for communication and feedback. we are looking for someone who have experience in IT Software and Hardware support-Global Customer service.Excellent Communication skills.Ability to learn quickly.Level 1 Technical Troubleshooting/problem-solving skills.Ability to work under pressure/ showcase flexibilityAdaptability.Teamwork skills.Interpersonal skills.About You – experience, education, skills, and accomplishments At least 3-5 year of experience in an IT Service DeskITIL foundation certifiedMicrosoft O365 (OneDrive, TEAMS, SharePoint, individual mailbox & shared mailbox Troubleshooting etc.)Level 1 application supportExperience in resolving Hardware issuesIt would be great if you also had . . . ITIL V4 Foundation Certified. (preferred)Good hands-on experience in any Projects – if acted as a project member everAutomation acumenWhat will you be doing in this role?The key role of a service desk is to be the point of contact to address and resolve service requests raised by the clients, in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the users of the customer organization.About the Team   The team has 30 members reporting to the Service Desk Leads. Service desks facilitate communication and collaboration between IT and other departments, helping to resolve and even avoid preventable glitches and breakdowns by helping you create, assign, track, and resolve tickets. Hours of Work 24*7 [ permanent] – weekend and local holiday working in rotationAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.