Order Management & Billing Specialist

Clarivate is seeking to hire an Order Management & Billing Specialist to join our global Finance team! The successful candidate will have a background in order management, billing, and related processes, as well as experience working with relevant software systems. This individual will be responsible for managing the end-to-end order management process and ensuring accurate billing and revenue recognition. The Order Management & Billing Specialist will work closely with internal teams, including sales, finance, and customer service, to provide exceptional service to our clients.About You – experience, education, skills, and accomplishments...Bachelor's degree in business, finance, or related field1+ years(s) of experience working in an Order Management function in a large, corporate setting.1+ year(s) of overall experience with Salesforce, Oracle, Zuora, NetSuite, or related experienceIt would great if you also had...Strong communication and interpersonal skillsAbility to work independently and in a team environmentStrong attention to detail and ability to multi-taskAbility to adapt to changes in a fast-paced environmentA mindset of continuous improvement and a desire to drive changeWhat will you be doing in this role?...Manage the end-to-end order management process, including order entry, tracking, fulfillment, and billingCollaborate with internal teams, including sales, finance, and customer service, to ensure timely and accurate order processingHandle customer inquiries related to order status, billing, and paymentsPerform daily, weekly, and monthly reconciliations of sales orders, invoices, and paymentsWork closely with the sales team to ensure accurate pricing, discounts, and promotions are applied to customer ordersMaintain and update customer data in Salesforce, Oracle, Zuora, and NetsuiteSupport the billing process, including generating invoices, resolving billing issues, and ensuring accurate revenue recognitionCollaborate with global teams to ensure consistency in order management processes and proceduresContinuously improve order management and billing processes, including identifying areas for improvement and implementing process enhancementsGenerate reports and analyze data to provide insights into order management and billing performanceAbout the TeamOur Order Management Department is a diverse and dynamic team with members based across the globe. From the United States, mainly on the East Coast, to France, India, Japan, and Malaysia, we bring a wealth of knowledge and experience to the table. Under the guidance of our Global OMB Sr. Director, we work collaboratively as a tight-knit group, despite being spread across multiple time zones and regions. Our team is committed to achieving global process alignment and driving continuous improvement. By working together and leveraging our unique strengths, we strive to deliver exceptional results for our customers and stakeholders.Hours of Work 40-50/weekHybrid opportunity based out of our Philadelphia office#CBClarivate is an Equal Opportunity Employer Vets/Minorities/Women/Disabled