Application Administrator

We are looking for an enthusiastic, driven Application Administrator to join our Enterprise Services team in Belgrade. This is an amazing opportunity to work on Clarivate Patent renewal system products and learn many other services that we support. The work is focused on delivering and maintenance of our reporting applications for the Intellectual Property Market while actively shaping the future of given products, as well as team practices and processes. About You… experience, education, skills, and accomplishments 1+ years of experience with managing service requests from users and stakeholders.2+ years of experience working with reporting tools2+ years of experience in application administration.A Bachelor’s degree in Computer Science, Information Technology, or a related field from an accredited institution, is preferred. It would be great if you also had . . .One or more related certifications (MCSA, ITIL Foundation, etc.), preferred.Experience working with one or more of the following applications: Enterprise Content Management applications, .Net applications, SaaS applications, Oracle EBS, Web based applicationsBasic SQL, SSRS knowledge preferred.What will you be doing in this role? Provide first-level incident investigation and support.Contribute to the overall strategy for application administration across the services supported by the Enterprise Services team.Implement industry best practices to maintain a stable environment, automate tasks where possible, and monitor for deviations and issues.Manage accounts and permissions.Fulfill service requests from users and stakeholders.Manage the planning and implementation of some small changes.Provide support for development projects by providing things like test data setup and data cleansing and migration.Product you will supportPRS - Patent Renewal System is specially tailored IP lifecycle management platform that takes care of patent renewals across the globe. The system rests on IBM architecture and is driven by POWER series of processors which are exceptionally well suited for the types of tasks that the system is handling. The system uses (IBM) DB2 database to deliver unmatched accuracy in the IP industry, as demonstrated by its market share. PRS is the core business system that is keeping track of all renewals and associated information which facilitates smooth operation of other IP management platforms within Clarivate.About the Team  There are 16 team members that report to the Senior Manager, however you will collaborate closely with 2 team members on the PRS service. As we are a global organization, you will engage closely with other teams (UK, India, USA, etc.)Benefits Private Health InsurancePaid LunchYearly Merit PlanMy Learning PlatformFamily benefits: Bushido kids sports school, tutorship lessonsFit PassMental health care- Psychotherapy sessionsCompany bicycles for rent free of chargeHours of Work The expected core hours of engagement will be an 8-hour day as per CEST time zone. This is a full-time position.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.