Implementation Consultant

We are looking for an Implementation Consultant to join our team!  We are looking for someone who can successfully navigate a variety of environments, influence stakeholders, and enjoy the challenge of working in a matrixed environment.  If you are ready to take the next step in your career with an industry leading product, we would love you speak with you!About You – experience, education, skills, and accomplishmentsBachelor’s degree or higher in related field3 + years of relevant experience in library/information sciences or related technical field3 + years of customer service experience in library or other business/technical settingsIt would be great if you also had...Demonstrated ability to manage several complex tasks at onceExcellent analytical, technical, and troubleshooting skillsMaster’s degree in library/information sciences or related technical fieldExperience working with Ex Libris or ProQuest productsBackground in library workflows and standardsWhat will you be doing in this role?Coordinate, lead, and deliver implementation projects for Ex Libris products (Alma and Primo, Leganto, Esploro, Rapid ILL, Rapido).Work with Academic libraries and their skilled stakeholders, including Librarians, Deans, and other facultyGather information from clients/stakeholders to determine their challenges and prioritiesApproach stakeholders concerns in a professional, timely manner that strengthens relationships and fosters trustSeek to understand workflows and how our solutions can best support their day-to-day activitiesEnsure project success by leveraging your strong organizational knowledge, excellent communication skills, and experience in software implementationProvide advice and supportAbout the Team    An Implementation Consultant works on Data analysis & Migration, System configuration, technical project management, troubleshooting, and customer support.  This team has seven people on it.  The projects can range from 2-6 months for simple projects.  For more complex project they can last from 9-12 months.  The team works on Ex Libris products (Alma, Primo VE, Alma-D, Esploro, Leganto, and Rapido).  Internally, you will work with the Professional Services Department, Alma/Primo Support Teams, and Alma Migration operations.  Externally, you work with Librarians, Dean, and other faculty within Academic librariesHours of work Full time, permanentAbility to travel up 10%Although duties are typically performed during normal business hours, occasional off-hours work may be requiredAt Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.