Senior Technical Product Manager, Data Center Services, IBX SmartViewEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job SummaryTo help develop these capabilities, the Equinix Power & Sustainability Product Management team is looking for an experienced Senior Technical Product Manager with a track record of leading engineering scrum teams and delivering customer-centric automation and IoT services and capabilities. This is an opportunity to help define and advance how enterprises around the world observe, orchestrate, and interact with next-generation data center infrastructure. The role requires someone responsible for ensuring stakeholder needs and use cases are deeply understood, translated into functional and technical specifications, and managed through a development life cycle from start to finish. You will serve as an Agile coach and work closely with a diverse set of internal and external stakeholders, building and managing relationships and product roadmaps. A strong understanding of product development, relationship management skills, and experience developing colocation and IoT products in a high-technology, dynamic environment is crucial to your success. ResponsibilitiesTechnical Product ManagementLead engineering scrum teams tasked with delivering world-class digital infrastructure experiences and APIsPlay a leading role in formulating product strategy, collaborating with key stakeholders, and execute on the committed roadmapPartner with and deeply listen to customers, sales and operations teams, and other stakeholders to identify unmet needs and new use casesBe comfortable and effective in working in a fast-paced, collaborative, matrixed environment, and work closely with customers, partners, and internal stakeholdersValidate ideas with customers before, during, and after developmentManage the backlog: Help prioritize items to move forward among many candidates based on an analysis of the business opportunity vs. level of effort. Bring a rigorous and strategic mindset to evaluating and prioritizing competing requirements, including features, bugs, and tech debt.Work with Product Managers to define good confidence release deliverables for any given releaseLead definition of allowable configurations, test cases and execute UATLead triage of issues across UAT cycles and manage defect resolutionServe as the subject matter expert and evangelist for the productIdentify improvements to existing product processes; develops a strong understanding of processes and technologyWork with the User Experience teams and facilitate the development of User Interface workflows aligned with functional objectivesComplete ad-hoc assignments that assist in the development of product strategy and roadmapUnderstand the business value and verify that the team delivers business value.Design product training curriculum; participate in cross-functional training and meetingsDefine metrics that will be used to inform product success and drive UX improvementsCollaborate with product engineering, network architects, network deployment, and service delivery teams to roll out new offers, releases, and markets.Manage stakeholder expectations within and/or across functionsEvaluate incoming product-related issues from internal and external customers to determine the severity and responseTriage production software issues and follow up with cross-functional teams until fixes are tested and deployedTeam LeadershipBe a model for Equinix Culture and ValuesLead the Product Ownership function, including planning, initiative development, deployment, and Production SupportDevelop and maintain relationships with cross-functional stakeholders to align priorities and effectively manage expectationsBuild and maintain healthy relationships at all levels of the organization - evangelizing the team, aligning on common goals, and creating a shared vision QualificationsA Bachelor’s degree in engineering, computer science, or a related technical field (or equivalent) 7+ years of prior experience as a Technical Product Manager or a Software EngineerExperience with IoT technology and/or hardware/firmware integration preferredAPI development experience and ability to extend the API into the platform and productStrategic thinking with a clear understanding of levers that drive modern SaaS offeringsTrained in Agile development methodology with experience as product owner/backlog ownerExperience with and ability to work with a global team across Europe, APAC, and AMER time zonesExcellent organizational and analytical skills with strong technical abilities and extreme attention to detail, and ability to self-audit workAbility to deliver high-quality results in a fast-paced, dynamic environment with competing priorities. The ideal candidate will be a highly motivated proactive contributor and subject matter expert on the product. Familiarity with business issues or the ability to quickly learnExcellent verbal and written communication skills; presentation, customer service, business, and negotiation skillsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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