Director, Business Operations (Transformation Office)

Director, Business Operations (Transformation Office)Equinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.   A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.  Job SummaryThe Director, Business Operations supports the strategy, execution and delivery of programs that seek to materially shift the trajectory of our business. This role reports into the Equinix Transformation office, with a direct line to the Operations Leader.  This role will focus on the design, operation, and orchestration of the Equinix Operating Model ensuring expected strategic outcomes are being met.  This role will align and partner with cross functional teams to drive business review processes and progress against priorities. This role will bring transformational leadership to foster and drive operational excellence and a mindset of outcome-based planning and execution across Equinix.ResponsibilitiesLead and maintain key operating mechanisms that establish a consistent cadence for focus and accountability of the top Equinix prioritiesEnsure operational metrics are defined, establish system/process for supervising metrics and cadence for review for the most critical Equinix prioritiesPartner, advise and work with other cross functional business operations teams to deliver on outcomesOwn and execute executive-level presentations (such as Monthly Business Reviews, Quarterly Business Reviews)Act as an evangelist for the Equinix strategy and prioritiesMonitor the health of the operating model, gathering feedback on what’s working vs. not and adapt as neededUnderstand issues, identify the root cause and articulate it in an actionable way, frame options to resolve it, and drive the decision on those options with the relevant stakeholdersAddress program and interpersonal conflict head-on and tactfullyEffective communicator with sufficient business acumen and operational experience to advise and influence the most senior executives across the companySeeks and takes council from senior leaders to analyze complex problems per feedback and develop recommended actionBring transformational leadership to drive change in behavior across EquinixStrategically evaluate and drive alignment and decision-making Facilitates diverse groups in process workshops and design sessions QualificationsExperience leading complex, enterprise-wide transformational programs that touch on various areas of the business and deliver high impact/ROI10+ years' experience leading business operations teams at a high growth tech company or technology-focused enterpriseExperience working in an agile environment, leading teams using Agile thinkingAbility to think through & manage around potential upstream and downstream impactUnderstanding of the linkages between business, policies, processes and behaviors/mindsets; identifies integration risks and cross functional dependencies proactively and quickly implements mitigation plansExperience and understanding of customers’ and employees’ view of the businessSignificant experience influencing and leading initiatives with C-suite executivesSkills and AttributesFocus on execution and results: establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for resultsSelf-starter: comfortable with ambiguity and understands complex business problems and drives understanding, consensus, and resolution High EQ:  influential change-leader who can actively listen, challenge the status quo while build followership and support by bringing people alongAbility to work and influence cross functionallyResiliency in the face of challenge: Ability to lead teams through difficult situations and pressures Effective business leader who can build relationships across the organization and balance tradeoffs ​Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.