Vice President, Digital Services Business Operations

Vice President, Digital Services Business OperationsEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2,000+ networks and 3,000 cloud and IT service providers in over 30 countries spanning six continents – and counting!A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job SummaryThe Digital Services Business Operations leader reports to the EVP & General Manager, Digital Services and is responsible for driving the operation of the BU strategy ensuring expected strategic outcomes are being met. They will prioritize and support the execution the DS BU roadmap.  They will lead the business review processes for business/strategic planning, developing OKR’s, budget and ROI for the DS BU.  They will work to ensure the optimization of the DS BU via end-to-end performance monitoring and optimization, through meaningful data, metrics, insights and reporting to proactively enable effective business decisions.  They will support scaled, technical projects through skilled program management functions for our most important workstreams.   They will align and interlock with key stakeholders across the organization to monitor and manage capital efficiency and capital management, drive alignment and collaboration of key strategic priorities, including potential M&A activity, and will strive to ensure we are working on the most strategic projects. They will lead a team to foster and drive operational excellence and a mindset of outcome-based planning and execution across the Digital Services BU.   ResponsibilitiesEnsure prioritization of key strategic initiatives via thorough business case development Project/Program manage strategic and critical projects/products on behalf of the BU Partner to define and measure project outcomes  Offer best in class, complex project management capabilities including strong cross functional alignment and interlock, defining and measuring project outcomes, delivering on project execution, managing budget and risks Ensure optimization of the BU through end-to-end performance monitoring and metrics including methods and tools to help instrument the business resulting in faster and better business decisions Provide predictive outcomes and invest or divest decisions through insights Provide data, metrics, insights and reporting to proactively enable effective business decisions Drive E2E capital efficiency and capital management and manage capital budget Financials reconciliations, business metrics and P&L reporting in partnership with Finance Product performance, use experience and customer adoption to understand quote to ordering, delivery, cost curves, margin, P&L impact  Sales and revenue predictions based on customer behavior, attach rate propensity, customer behavior, segmentation, buying potential, physical vs virtual portfolio implications Cross-product/BU insights aggregation Quarterly reporting preparation, cost reporting, product operational performance and customer experience product monitoring Reporting Standards & Stewardship - Standardized reports & tools with validated data access, Data profiling – making sure that everyone speaks the same language of the data, Define role-based security, who can have access to what data, Data quality and integrity Works to ensure efficient Business Operations product development Lead necessary business simplification and enhancements to support Digital Services Business operations  Build an organization that is in service to and provides operational excellence the Digital Services BU Leads a business Data & Analytics and Program Management team in support of the Digital Services key initiatives Support the success of direct customers, resellers, and partners  Strategically evaluate and drive alignment and decision-making  Drives innovation among the teams, recognizes innovation, and helps communicate new ideas across teams in multiple global locations Defines the expected financial, operational and customer experience performance and ensures these expectations  Leadership Characteristics of the role: Effective business leader who can build relationships across the organization and balance tradeoffs  Effective communicator with sufficient business acumen and operational experience to advise and influence the most senior executives across the company Leadership capabilities to recruit talent and building a high-performing team Ability to understand product and technology transformation embracing effective agile development and thinking Deep background in business operations, technology, and industry trends Customer focused and has a track record of providing business operations services with operational excellence  Ability to creatively solve problems with limited resources and input, comfortable operating in a fast-paced environment  Think out of the box and help break the barriers to unblock the challenges enabling the team to go fast Be the inspirational leader who empowers teams Leading team with the servant leadership with empathy  Qualifications15+ years of experience at a high growth tech company or technology-focused enterprise in business operations, data center infrastructure Strong software, cloud, business and business operations experienceExecutive presence and demonstrated success building trusted relationships with senior stakeholders and influencing and collaborating in cross-functional environments Demonstrated experience building a thriving culture aligned to Equinix values. Master’s degree in Product Management, Business or Technology preferred The targeted pay range for this position in the following location is / locations are: San Francisco, CA / Bay Area:  $225,000 to $405,000Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position. As an employee, you become important to Equinix’s success. To help you achieve professional and personal goals, we provide competitive compensation and benefits programs that include a blend of rewards to attract, motivate, recognize, and retain talented people like you. We offer you key rewards including base pay and incentive pay, benefits for health and wellness, retirement plans for your future, and recognition programs. We’re committed to our employees by providing ongoing dialogue, education and resources that enable you to thrive and make informed decisions at each life stage. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com .  Please provide your contact information and let us know how we can assist you.  Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.