Military SkillBridge - Equinix (Data Center)Equinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.Job SummaryAre you a military service member within or nearing your 180-day window for separation from active duty? If this is you, then Equinix has a unique opportunity to help kick-start the next chapter in your professional life. We are accepting applications for our very own DoD SkillBridge Program, which is a cutting-edge initiative designed to link our nation’s warfighters to the best employment opportunities available as soon as possible in their transition process.In this DoD Skillbridge Program with Equinix, you will:Learn how your military experience translates into a rewarding civilian careerExplore a career or industry you might want to pursue upon separation from active dutyEarn real-world industry qualifications and certificationsBuild experience and competency in your trade/ profession with our teamExpand your professional network of contactsGain familiarity with corporate cultureCustomer Operations Technicians - ResponsibilitiesQueue Management / ReportingReviews work orders in the queue and works on moderately difficult requests by adhering to commitment timesSupports cross-functional teams to collaborate on customer ticketsEnsures any necessary reporting is complete and accurate; supports ad-hoc reporting requestsActively provides input and makes recommendations to processesMaintains detailed written records of all work activityUpdates local asset databases and other systemsInstallationsHandles moderately difficult rack and stack customer equipment ticketsAble to read moderately difficult installation spreadsheet plans and supports implementing installations accordinglySupports the installation of moderately difficult installs, which may include: overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessitiesRecognizes and raises capacity concerns for infrastructure expansions needs and cabling where neededPerforms quality checks on both cross-connects and on-site support tickets and recommends improvementsCross-ConnectSupports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for: installs, terminations, modifications, and testingInstalls and tests moderately difficult cross-connect circuits, which may include: switched, multiplexed, etcTesting / TroubleshootingSupports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testingSupports the troubleshooting of moderly difficult circuits (i.e., switched, multiplexed, etc.).Escalates more advanced circuits and supports as neededWorks with customers to troubleshoot issues and uses experience gained to recommend solutionsFacility Engineers - ResponsibilitiesHas a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team.Facility / Infrastructure MaintenancePerforms moderately difficult preventative and corrective maintenance checks on-site to facility componentsPerforms moderately difficult repairs, maintenance, installations and on-site inspections to facility systems. Supports energy efficiency measuresMonitors the Building Monitoring System (BMS) and resolves moderately difficult alarm issues issues that require judgement in resolving while following standard operating proceduresOperates and maintains plumbing, fire suppression, and safety systemsOperates critical infrastructures under the supervision of more senior technical staffNormally receives little instruction on daily work, general instructions on newly introduced assignmentsVendor SupportSupports the work approval process for service providers on moderately difficult maintenance work, for tracking: briefing at the start of work, work during the day workday/shift and final review of the work carried out. Ensures vendor maintenance activities are carried out as per Equinix's standard operating proceduresIn cooperation with vendors, supports modifications to technical files for plants and equipment ensuring files and builds are up-to-dateSite Administration & Incident SupportPerforms moderately difficult site logs for permits, such as Maintenance Operation Protocol (MOPs) and scriptsIdentifies Single Points of Failure (SPOFs) and makes recommendationsResponds to all moderately difficult on-site incidents, including failures, problems and delaysUses substantial understanding in following operating procedures to support on-site administrationWork Orders & Additional ProjectsCompletes routine work requests and circuit installationsTroubleshoots and maintains office equipment (if necessary); supports auxiliary equipment and machines with problem-solving and repairs to avoid/minimize downtimeMakes minor changes to mechanical, electrical and specialized systems, as directed.Carries out infrastructure projectsCollaborationCollaborates with others to resolve moderately difficult facility incidentsEffectively collaborates within the department; may mentor team members on general maintenance activitiesProvides stakeholders of inventory needs in order to maintain optimal stock levels of critical parts and equipmentMay recommend infrastructure projectsQualificationsMust meet all eligibility requirements outlined in DOD Instruction 1322.29Must have a minimum of 4 months of eligible and approved Skillbridge Internship availableOfficial TAD/ TDY Orders to Equinix for the period of the internship. RequiredTechnical Associates Degree, military-technical school, or civilian technical trade school completionMinimum of two years’ formal training or four years of progressive responsibility and experience in a specific discipline transferring experience fromProficiency with Microsoft Office SuiteExcellent communication skills (both verbal and written)Must be a US Citizen who is not a dual citizen of any other country*Skillbridge Internship positions are open to active duty and/or transitioning military members. Compensation or pay for this role is made through the service member's current enlistment contract based on pay guidelines set by the Department of Defense (DoD)Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. (Equal Opportunity / AA / Disabled / Veterans Employer).***U.S. ONLY - EOE/M/F/Vet/Disability
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