Senior Collaboration & Productivity Engineer

Senior Collaboration & Productivity EngineerEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.  We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job Summary The Digital Workplace Experience team is looking for an experienced design engineer who will be responsible for helping research, evaluate, deploy, and adopt new productivity and collaboration platforms that help our global colleagues work seamlessly together in this new, rapidly evolving hybrid workplace.  The ideal candidate has solid experience in designing, deploying, and adopting global productivity and collaboration tools and platforms, such as Zoom, Teams, SharePoint, Yammer, Slack, etc. at a medium to large global enterprise.  Someone who enjoys a fast paced, constantly changing environment but is also able to successfully deliver global solutions that drive a more seamless and frictionless colleague experience.    Key focus areas  Researching, designing, and enabling a world class and seamless collaboration and communication experience for our global colleagues Assist in the adoption of our current high performing collaboration and communication tools and platforms to ensure we’re realizing a high value. Target campaigns based on analytics and data analysis  Understanding how Equinix colleagues and partners from around the world work in a hybrid world and have the vision and foresight to continue to transform the future of their digital workplace   Responsibilities  Be the subject matter expert for productivity and Collaboration and interact with customers, senior management, and vendor partners  Plan, setup and manage sandboxes and test environments for new solutions or features we want to POC or pilot for the organization Be the escalation point for issues that cannot be resolved by first and second level support teams.  Work with Information Security, Enterprise Architecture and Communication teams to own approvals for new solutions and features Build automation for license management, onboarding, off boarding and other workflows Build metrics dashboards to understand the collaboration and productivity tools usage patterns and behaviors  Qualifications  System engineering/administration of SaaS based collaboration platforms (Teams, Slack, Zoom, Yammer, Cisco, etc) in a globally diverse medium to large scale enterprise Recent experience with supporting and managing an enterprise scale content management solution (Box, OneDrive, SharePoint, etc.)  Models after the Equinix core values of openness, honesty, service, courage, and growth to help ensure that we work with integrity and put the customer at the center of everything we do Proven success working in diverse project teams and partners providing real world solutions to business problems that achieve high adoption and colleague satisfaction scores  Ability to create, foster and grow productivity and collaboration vendor partnerships Excellent technical troubleshooting and problem-solving skills  Ability to prioritize effectively and handle shifting priorities professionally Ability to perform performance benchmarking with strong analytical skills, strategic focus, broad-based business judgment, proven initiative, creativity, assertiveness and leadership abilities  Excellent communication and reactionary/triage instincts  Experience in risk management, oversight of quality assurance, and quality review processes.  Able to provide exceptional customer service and technical expertise for our clients Bachelor's degree in Engineering or equivalent experience  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.