Manager, Sales Support

Manager, Sales SupportEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryThe Sales Support Associate (SSA) is part of the Equinix APAC Sales Support & Quoting team and within the Global Sales Operations. We are looking for someone who has a passion for Pre-Sales and has had exposure to project management/coordination. This would be a chance for a talented individual to start a career in a global company with strong excellent career opportunities.The Manager, Sales Strategy and Operations is accountable for sales operations for a region, territory or sub-territory in a manner which supports the sales effort and any change and evolution within it (including acquisitions). The Manager is expected to drive projects that impact the effectiveness and efficiency of the services being delivered by the team.ResponsibilitiesCustomer EngagementSSA is part of the account team and is customer facing. The SSA may be asked to join Customer meetings and prepare quoting related QBR (Quarterly Business Review). Travel within APAC may be requiredFollows up with customer on required documents and missing informationSupport customer with pre-sales related questions on quotation, prepare customer renewal report and project insight on the quarterly and annual basisPre-Sales and Transactions CoordinationSupport Customers and Sales reps with creating, tracking status and garnering approvals for quotes. Also support for system functionality issues, quote complexity, knowledge/training, and exceptional high volume of quotes on the regional or global scaleValidate quoting info provided by customers/ Sales reps for non-standard quotes. Follow up directly with Sales reps on any clarifications or additional info required to accurately generate quoteMonitor/manage quote request queues and generate quotes related to new orders, amendments, and renewals. Handle quote revisions, approvals, pricing ramps, and pricing agreements and contract language as neededProject ManagementResponsible for setting, guiding and managing project to its target. Responsible for managing time (schedules / phases), resources (internal and external) and content (milestones / targets)Project manages single country, large, complex deals, maintain all change record and keep details/document up to datePeople ManagementProvides leadership and direction to the team to ensure overall successDrives accountability for the performance and results of direct reportsSupports hiring decisions and activities including job definition, interviewing, selection, and onboardingProvides input for all employee decisions and activities including compensation, quarterly conversations, performance counseling, coaching, and career developmentEnsures workload is balancedAssesses employee engagement and implements strategies and programs to improve itModels the Equinix Culture and ValuesProcess and Policy Adoption and ReinforcementProvide live sales support for all system related questions and be the single point of subject matter expertise for any system or process improvements (e.g., ECO enhancements)Provide 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g. for MCA, GTC, Policies)The responsibilities are not limited to the job scope above where a full job description can be provided on request.QualificationsBA/BS degree or equivalent experience, preferably in computer-related field3+ years of experience in Project Management/ Quote Support / Customer Support Organisation3+ years of people management experienceIndustry experience in technology or telco would be a plusSiebel, Salesforce, Excel knowledge/experience beneficialExcellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customersStrong attention to detail with a high degree of accuracyAbility to work and adapt in rapidly changing environmentA customer service focus or a passion for project managementAbility to juggle multiple priorities, handle highly confidential information, and a self-starter attitudeExpertise in MS Word, Excel (including Excel pivot tables), PowerPoint requiredStrong process orientation and analytical and deductive reasoning skillsWorking knowledge of internet, hosting and networking concepts desirableEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.