Customer Project Manager 2

Customer Project Manager 2Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. *As of Quarter 4 2022Job SummaryThe Customer Project Manager is an entry to mid-level position to the Customer Care and Experience Organisation. A Customer Project Manager oversees and is responsible for a variety of customer migrations within their existing service installations. The Customer Project Manager will help the customer through every step of his/her migration and will guide and organise the various internal departments needed to move customers services in a timely manner, always having the customer at the center of the project. As a Customer Project Manager, you will be self motivated, excellent in communicating with various departments and organisational levels, being a trusted partner to the customer, result driven and have a high degree of managing multiple projects at the same time delivering milestones within the raised expectation of the customers.The Customer Project Manager is part of the Customer Care and Experience TeamResponsibilitiesManages client migrations, working cross functionally to deliver services in the agreed upon timeframe and according to client expectationsResponsible for independently owning and resolving a wide range of standard client requests and migrationsResponsible for owning and resolving non-standard client requests and account issues which may require Lead guidanceResponsible for client satisfaction for a portfolio of clients measured via client surveys and other methodologyResponsible for owning and resolving tasks assigned by the Lead in support of accounts or projects associated with other team member’s portfolio of accountsProfessionally interacts with clients, building strong relationshipsConducts client meetings, as they are related to client migrationsParticipates in departmental projects, prioritizing and completing assigned activities as they are related to migrationsDevelops and builds strong relationships with Sales, Operations and other cross functional teams.Demonstrates basic knowledge of Data CentersAssist and support continuing process and system enhancementQualificationsBA/BS degree or equivalent experience, preferably in computer-related fieldDegree level qualification, preferably in a technical subject, or equivalent experienceExperience in a technical industry preferred (IT, telecommunications or data centers.)Expertise in MS Word, Excel (including Excel pivot tables), PowerPoint requiredSalesForce, Siebel is desirableAbility to write and communicate verbally with strong business EnglishExcellent organizational, communication and interpersonal skills, ability to professionally communicate and interact with all levels of internal and external customersStrong attention to detail with a high degree of accuracyAbility to work and adapt in rapidly changing environmentCustomer service focusedAbility to juggle multiple priorities, handle highly confidential information, and a self-starter attitudeExpertise in MS Word, Excel (including Excel pivot tables), PowerPoint requiredStrong process orientation and analytical and deductive reasoning skillsWorking knowledge of internet, hosting and networking concepts desirableUnderstanding Equinix productsNote:  This Job Description is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing organizational needsEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.