Datacentre Customer Operations Technician IV

Datacentre Customer Operations Technician IVJob DescriptionEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering outstanding service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job Summary:Conducts circuit maintenance, installations, and sophisticated testing.What you’ll be doing:InstallationsRacks and stacks customer equipmentInstalls intra-cage fiber tray, ladder rack, customer equipment and cabinetsInfrastructure installs to include the following: whalebone cable management, public fiber tray systems, carrier ladder rack, AC/DC power trays, security trays, cash meshQueue ManagementDetermines work priorities from the Oracle queue and ensures adherence to all commit timesTesting/TroubleshootingConducts carrier circuit testingCross ConnectsInstalls/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsInstalls and tests advanced cross connects circuits (switched, multiplexed, etc.)Installs and test Link cross connects (T1, DS3, OC3-48, Eth, GigE, 10Gig)Documentation/ReportingMaintains detailed written records of all work activityProjectsSupports fulfillment of projects with direction from senior staffTrainingCompletes all assigned training in a timely mannerCustomer ManagementSupports customer satisfaction through timely and precise order executionWhat we’ll expect from you:1+ years experienceHigh School DiplomaBERT and SONET test equipmentWhat do we offer!Comprehensive and market-competitive remuneration packagePermanent Health Insurance (PHI)You are entitled to 23 days holiday per annum in addition to any statutory holidaysRestaurant Tickets and partly subsidised mealsEmployee Stock Purchase Plan (‘ESPP’)Excellent growth and advancement opportunitiesInternal training/development hub with continuous formative plans available to allAn inclusive, balanced and friendly culture with our embedded ethos in which to strive onEmployee Assistance Programme (EAP)Data show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.