Data Center Customer Operations III

Data Center Customer Operations IIIEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryDo you have experience of installing, terminating and testing Cat6a and OM3/OM4 cables within a Data Center environment? Are you a technician who has customer facing experience and wishes to be part of a passionate company that is rapidly growing and can offer plenty of opportunity?We are looking for a Data Centre Technician to join a team that is at the core of our EQUINIX Operations department, where you will provide 7/24/365 support to the Data Centre and conduct circuit maintenance, installations and advanced testing.ResponsibilitiesInstallationsRacks and stacks customer equipmentInstalls customer equipment and cabinetsQueue ManagementFigures out work priorities from our ticketing system and ensures alignment to all commit timesTesting/TroubleshootingConducts carrier circuit testingCross ConnectsInstalls/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper and intra-building cross connectsInstalls and tests advanced cross connects circuits (switched, multiplexed, etc.)Installs and test IBX Link cross connects using Fluke and JDSU testersDocumentation/ReportingYou will maintain detailed written records of all work activityProjectsSupports fulfillment of projects with direction from senior staffTrainingFinishes all assigned training in a timely mannerCustomer ManagementYou will support customer happiness through timely and precise order executionQualificationsYou will have knowledge of the Data Center environmentExperience in Customer Service, Operation Center or Data Center Experience of Cat6a / Fibre Cabling techniques (Installation, Termination & Testing)Previous ISP or Telco BackgroundYou will need to be willing to work a shift rotatation that includes day and night shifts Extensive computer knowledge and familiarity (Windows 7/10).Good knowledge of network protocols such as TCP/ IPKnowledge of Basic Hardware configurationEquinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.