Sales Support Associate

Sales Support AssociateEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. *As of Quarter 4 2022Job SummaryEquinix is looking for an enthusiastic Sales Support Associate to join our Sales Support department.Being part of the EMEA Sales Support Organization our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as SSA (Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for tracking and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures.As our SSA, you play a key role in project handling pre-sales activities and you work cross-functionally to solve issues related to quotes, orders and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are handling multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales, the SSA will make sure they are aware and help them through adoption.ResponsibilitiesPre-Sales Administration and Transactions CoordinationCoordinates all pre-sales activity for small- and medium-size customersCollects complete and correct data upfrontValidates data for accuracyKeeps systems up-to-date with customer information and legal documentsManages cases according to regional Case Management guidelinesOversees quote approval processAssists with New Customer set upHandles escalation between Sales Support and other internal groupsOperates in the optimized case load rangeWorks on small projects in addition to everyday roleCustomer EngagementFollows up with customer on required documents and missing informationEnsures Customer PO complianceFollows up on ordersAssists with customer questions via email or phoneAssists with gathering preliminary QBR infoComplex Deal SupportProject manages single country, large, complex dealsManages all changes and keeps the quote and documents up to dateEngages cross-functional teams to coordinate requirements against deadlinesData IntegrityHandles Internal Service Tickets to resolve Credit and Billing issuesExecutes Data corrections in Siebel based on fall out reportFacilitates SFDC opportunity management by cleaning up opportunities based on guidelinesProcess and Policy adoption and reinforcementTrains Sales reps on new tools, processes, and policiesDelivers refresher trainings to address knowledge gapsCommunicates process improvements and enhancements to Sales TeamQualifications Proven years of experience preferred Bachelor's degree preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.