Billing Manager, xScaleEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. *As of Quarter 4 2022Job SummaryHyperscale is a type of business with the characteristics of a new Colocation Space product named xScale. This product is designed for Equinix customers that consume more than 1 MW in a single IBX.Metal is designed to help cloud native SaaS companies, tech-enabled enterprises and service providers activate their digital advantage more easily. Metal fills a gap in the market between ‘do it yourself’ colocation and cloud. Internally we call it “automated colocation” - a solution that offers our customers: Critical role of the team will be to solve long standing disputes and process bottlenecks. Find new ways to reduce friction for these customers to work with us across the invoice to cash lifecycle.This role will also be responsible for delivering the financial results for this group of customers, included Aged Debt, Customer Resolution SLO and unapplied cash/credits . You will lead a team to closely partner with these customers to improve customer experience and drive customer satisfaction.ResponsibilitiesPartners with cross-functional teams that help solve problems, drive productivity and streamline end to end processesDevelops and builds relationships at a managerial level with Regional/Country Leaders, Sales, IBX Management, Operations, and other cross-functional teams to raise awareness and drive resolution of customer-impacting issuesDevelops global alignment in the way we serve our global customersProvides coaching and development for the teamHires, onboards, and leads team of Billing Analyst to support our customersParticipation in quarter business reviews (QBR) to further enhance customer relationshipEnsures KPI's are in place for the team which are appropriate for the needs of the function and its stakeholders. Accountable for resource planning (people, finances etc.) across the team.Understand contractual conditions and partner with Sales and Legal to make recommendations from GBCC perspective to provide scalability and new ways of workingDrives global consistency across the customer accounts portfolioManages customer specific project/initiatives to improve the service we provide to them and resolve long-standing issuesServes as escalation point internally and externally for complex issuesBuilds a strong and collaborative relationship with the Customers key decision maker and day to day operations teamParticipates in/leads stakeholders in service improvement initiativesIdentify policies and procedures, proactively seeking continuous improvementQualifications Proven years of work experience in a Finance required role required Bachelor's degree requiredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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