Business Systems AnalystEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together the fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams. We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryPartners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Leads projects from inception to completion with matrix, global teams. Responsibilities & QualificationsBusiness Requirements AnalysisPerform sophisticated business and systems analysis work, root cause analysis and provide forward-thinking, long term technical solutions; conduct requirements gathering/analysis following the Agile methodologyIdentify and collaborate optimally with various business collaborators globally to solve key business challenges through implementing standard methodology solutions involving process change, configuration, and or customizationHas a solid focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context Process Modeling and Design:Engage with product owners at a strategic level to frame what we need to build and how to get thereCollaborate with user researchers to define and conduct user research to truly understand our customers and users’ goals and needsWork with UX designers, Business collaborators and Engineering teams to review wireframes, prototypes to ensure UX Designs meet requirements Stakeholder ManagementHandles collaborator expectations and communications within and beyond the functional trackGuides collaborators through phases of requirements definition, development, and UATInteracts regularly with senior management level collaborators, and demonstrates value from realized projects Functional Design SolutionPerform impact analysis of the current business process, understand standard methodologies, identify gaps, define future state system process flowResponsible to design and document multi-functional and global solutions for major enhancements or projectsDevelops functional designs for applications, integrations with third party products and conversionsKeeps up to date with industry trends and vendor capabilities to produce robust functional designsReviews functional designs and obtains sign-offs with the multi-functional business and IT teamsImproves systems and processes by studying current practices and designing modificationsAdvises on solutions prepared by peers or supporting team, and champions good design practices Project ManagementHandles multiple application releases and projectsDesigns release scope and schedule in line with a business goal, prioritization, and IT capacityDrive pilot programs and proof of conceptsIdentify project risks, provide visibility & help mitigate risk factorsAnalyze pre and post implementation changes, including expected benefits and actual results Testing & Test DesignPerforms functional and system integration testing as per business requirementsChip in to the definition of user acceptance test scenarios and participate in User Acceptance testing during sprints and release preparation as neededCoordinates defects clarification, triage and coordinate resolution with engineering teams DocumentationDocuments and reviews broader team documentationSupports team in identifying and defining relevant documentation templates pertaining to solution deliveryIs a champion for knowledge transfer to enable/empower other team members Training and Change ManagementWorks with functional leadership teams to set expectations and conduct planning and execution of SME training activitiesEngage with Operations Enablement team to support communication and training efforts related to new features, enhancements and standard methodologiesAnalyzes adoption rates and issues and assesses reason realization and proposes solutions to improve Production SupportSupports and trains junior resources and is responsible for quality in triage and fix practicesLeads fix efforts on critical issues with multi-functional teams through resolutionIdentifies improvements to address repeat issues Vendor Management & Application Technology EvaluationManages/leads individual consulting resources as assignedDrives medium-scale vendor evaluations, pricing negotiations, and software acquisitionsPrepares management communications and gets collaborator input for recommendationsQualificationsDemonstrated ability of 6+ years as a Business Systems Analyst with special emphasis on the Quote to Cash domain in a highly customized Enterprise application environment.Exhibits keen interest and experience in working with evolving business models in a sophisticated, complex, ground-breaking program.demonstrated ability of 4+ years working as a business systems analyst in all phases of the software development process including requirements gathering, design, implementation, release, and maintenance.Deep experience and expertise in Order Fulfillment Systems in Telecom or Data Center Industry are required.Experience in Siebel Quote, Sales Order, Work Order, Activities, Service Request, Trouble Ticket, Workforce Management, and Asset with Functional and technical application knowledge is helpful. Equivalent experience in other systems like Salesforce and Oracle EBS will also be considered.Validated experience working in the Agile software development process.BS degree in computer science, computer engineering, or another technical subject area or equivalent work experience is helpfulCertified Scrum Master (CSM), Certified Scrum Product Owner (CSPO) preferred. Soft SkillsAbility to establish relationships, influence key decision-makers, and collaborate on a multi-functional team comprised of diverse personalities, skills, and levels of experienceA good teammate who breaks down silos and works efficiently with teams and collaborators to establish and accomplish business objectives.Outstanding ability to collect, prioritize and evaluate any information or data needed as input from collaborators and the development team to resolve requirements and specifications.Effective communicator that works well in a collaborative team setting.Excellent written and verbal communication skills, and excellent emotional intelligence.Attention to detail with excellent planning and organization skills and can adjust to changing demands to prioritize among multiple works you're doing and tasks in a fast-paced environmentCreative problem solver who is able to think beyond the status quoEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.
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