NOC Service Engineer II

NOC Service Engineer IIEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.We make the internet work faster, better, and more reliably. We hire talented people who thrive on solving difficult problems and give them opportunities to hone new skills, try new approaches, and grow in new directions. Work with us and shape the future of cloud and enterprise connectivity at one of the Fastest Growing Technology Companies in America (Forbes 2014). If you want to play a part in building a historically significant company, we want to meet you.Due to the dynamic growth of the company, currently we are looking for the candidate for the position of:EMEA NOC EngineerLocation: WarsawIf you have good English, experience in network operations center, know how to resolve problems with networks, you were responsible for monitoring network devices, troubleshoot problems and issues with network, please review below responsibilities and qualifications needed for the job of NOC Engineer, apply today, and join our Equinix family.Job SummaryResponsible for network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults. Performs effective maintenance to the equipment to prevent faults from occurring; procurement and installation of equipment for expansion and new services.ResponsibilitiesPerforms network monitoring: monitors network devices, software health and network tools health checks, monitors the network tools, and reports any device or software outages, prioritizing the issuesTroubleshoots network problems and outages and provides Level 2 Network Triage supportProvides escalation level support for Tier2 and Level 2 teamApplies the published work around (S & W and H and W) to get the customer issue resolved within the SLA’s as expectedProvides feedback to the various vendors on hardware and software to improve supportabilityPublishes and manages the NOC checklists. Delivers reports and metrics on incidents and eventsAs part of the Major Incident Team performs Alert monitoring and Incident communication actions:Creates and reports tickets for events and incidentsOwns incident bridge setups, escalation calls and cross-functional coordination to drive for a quick closure of the incident or trouble ticketIdentify operational issues and suggest design alterations to address these issuesWorking in a distributed Global Network operations support teamSchedule network maintenances and upgrades when appropriateThe role is on 12 hrs. shift in 24/7 support model and in office environment (during Covid-19 time fully remotely)May perform other duties as assignedQualificationsEssentialBachelor’s Degree in Computer Science, Computer Engineering, or relevant work experienceProven years of experience in previous NOC or another department related to network supportVendor basic knowledge in Cisco, Juniper or Cisco;Developed knowledge of protocol: OSPF, BGP, VRRP, MPLS, EthernetBasic knowledge of Optical Transport Network, Routing, Redundancy and Transport Protocols like OTU, DWDM, SDHApplied knowledge of LAN, WAN, internet technologiesMinimum B2 in EnglishDesirableSkills on UNIX, Linux and monitoring toolsSecurity background configuring FirewallsEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.