Director, Cross Functional Operations

Director, Cross Functional OperationsEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryThe Cross Functional Director, Operations leads, develops and mentors the national cross-functional team of engineering, maintenance standards, training, support staff and budget management personnel, whilst supporting the Data Center Operations site teams to maintain the industry's highest standards and availability. The ideal candidate will be values centered, passionate about collaborating and leading by example, creating an enjoyable work environment and developing teams to maintain Equinix's standards, all whilst doing everything possible to protect Equinix's customersResponsibilitiesLeads the cross-functional team of subject matter experts and managersProvides strategic guidance and direction to drive operational excellenceManages budgets, and implements resources to complete projects and maintenance within the data centerLeads the teams to ensure completion to Equinix's required standards, KPI's and SLA'sSupports the data center site teams working safely, effectively and with high regard to human error avoidanceEnsures correct processes are followed and all documentation is completeTakeover of new builds and building infrastructureReviews and approves Change Management requests and Method of Procedures (MOPs, scripts and permits)Communicates and coordinates activities and on-site staff during complex or severe customer-impacting incidentsDrives root cause analysis and provides a clear directionMakes recommendations for incident resolutionRisk, dark fibre, vendor and contract managementQualifications 15+ years of experience in Critical Environments requiring 100% availability10+ years of experience in complex Leadership / Management rolesDiploma/ Degree in Engineering or related industry field or relevant certifications and experienceDeep understanding of Data Center infrastructure or related critical environmentsDedication to delivering a great customer experienceEffective presentation skillExcellent verbal and written communication skillsOvertly collaborative and team-oriented mindset for accomplishing complex goalsHigh technical knowledge of computer software use (Microsoft applications & Email etc.)Demonstrated ability to consistently lead (any function) through uncertain and challenging timesEquinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.