Credit and Collections Analyst

Credit and Collections AnalystEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.  What you will be doingResponsibilitiesDrives continuous process improvement of customer debt managementManage high-profile accounts requiring root cause analysis for barriers to payment and improving efficiencies by streamlining processesOversee analysis of customer creditworthiness within established guidelines to make recommendations regarding extension of credit and credit amountsResponsible for customers’ open balances collections, reconciliations, unapplied payments & unapplied credit memos reconciliationManage pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment termsMonitors the accuracy of customer data in accounts receivable database to assist in collections activitiesImprove collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunction with VP’s, Account Executives, CSM, Billing, and LegalParticipate in UATs, projects, and ad hoc assignments as neededProvide operational support for accounts receivable balances outsourced for collectionsProvide timely recommendations to management for customer accounts receivable balances in disputeOversee maintenance of customer credit and collections documentation to support audit and legal requirementsComplete reporting for Supervisor as requiredAssist by providing analytical thoughts as guidance to peers on complex problemsAnalyze collections processes to recommend improvements.What you should haveBachelor’s or equivalent professional qualification5+ years’ experience preferred in a customer-facing environmentAble to operate in detail and contribute to process enhancementsExcellent collaboration skills with internal teams/external customersExperience in identifying and delivering process efficienciesFully Bilingual in English and Spanish  Knowledge, Skills, and AbilitiesCollaborative personality and ability to build strong personal relationshipsRequires a high level of analysis, judgment, negotiation, and problem-solving skillsWell organized, with attention to detail and a dedication to resolving issuesCalm and effective under pressure. Able to remain professional in high-stress situationsAble to plan, execute and manage high volumes of workEmbraces change and supports the team management through itAble to interact with Management levels of internal and external clientsExperience with Oracle Financial R12, Collection Module and SalesforceStrong background in Microsoft Office, specifically Outlook and ExcelPuts the customer at the center of everythingRole Model for Equinix Culture and Values “Equinix is an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.”