Billing Analyst

Billing AnalystEquinix is the world’s digital infrastructure company, operating 200+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. What you will be doingAnalyze and perform billing adjustments timely and accurately to customer accounts, making sure that the proper levels of authorization and documentation are in placeProcess manual invoices/credit memos and order quotes as requestedReview Invoices and conducts variance analysis, with sign-off requiredCoordinate monthly invoice run to ensure accurate and timely customer billingsManage the Customers’ Cases in SFDC (ECM) timely and accurate to meet all internal SLAsAssist in month-end close-related tasksAssist in Audits & SOX controlsWorks closely with cross-functional organizations (VP’s, Account Executives, CSM, C&C, and Legal) to respond to customer inquiries and resolve customer billing issuesResolve and track billing issues as they arise, working with the upstream teams to fix root cause problems (e.g. SLA credits, install date discrepancies)Acts as First Line Support for approval requests and deal inquiriesParticipate in UATs, projects, and ad hoc assignments as neededImplement and document processes and procedures required by SOXProvide input into the on-going development and support of billing systems, processes, and policiesDrives delivery of continuous process improvement initiatives and implement best practices to achieve operational efficienciesLeads small projects on systems and process efficienciesAssist by providing analytical thoughts as guidance to peers on complex problems.​Monitor and ensure that the customer’s monthly billing is complete and accurateWhat you should have Bachelor’s or equivalent professional qualification5+ years’ experience preferred in a customer-facing environmentAble to operate in detail and contribute to process enhancementsExcellent collaboration skills with internal teams/external customersExperience in identifying and delivering process efficiencies Fully Bilingual in English and SpanishKnowledge, Skills, and AbilitiesCollaborative personality and ability to build strong personal relationshipsRequires a high level of analysis, judgment, negotiation, and problem-solving skillsWell organized, with attention to detail and a dedication to resolving issuesCalm and effective under pressure. Able to remain professional in high-stress situationsAble to plan, execute and manage high volumes of workEmbraces change and supports the team management through itAble to interact with Management levels of internal and external clientsExperience with Oracle Financial R12, Collection Module and SalesforceStrong background in Microsoft Office, specifically Outlook and ExcelPuts the customer at the center of everythingRole Model for Equinix Culture and Values “Equinix is an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.”