Lead Data Center Customer Operations Engineer

Lead Data Center Customer Operations EngineerEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.*As of Quarter 4 2022Job SummaryProvides support to security system design and uses expertise to recommend system modifications.ResponsibilitiesInstallationsRacks and stacks customer equipmentReads installation plans (Visio Drawings / Spreadsheets) and implements installation accordinglyQueue ManagementDetermines work priorities from the Oracle queue and ensures adherence to all commit timesTesting/TroubleshootingTroubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as neededCross ConnectsInstalls/tests/modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsInstalls and tests advanced cross connects circuits (switched, multiplexed, etc.)Documentation/ReportingMaintains detailed written records of all work activityProjectsLeads advanced installations; provides input and identifies problems with drawings, and assists with verification of custom projectsTrainingMay provide training to others on operations procedures and basic safetyIdentifies site specific safety issues and integrates into trainingCustomer ManagementSupports customer satisfaction through timely and precise order execution and quality assurance checksQualifications3+ years experienceHigh School DiplomaBERT and SONET test equipmentEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.