Sales Support InternWhy Join Equinix? We pride ourselves on our Global Program being an immersive and impactful experience designed to kick start your corporate career and set you up for future success. Work on real business challenges: You will be assigned with a project and work directly with teams to gain real-work experience, contribute to the business, and impact the digital world. Be supported throughout your journey: You will be mentored and coached by numerous colleagues, including your managers, subject experts, an assigned buddy and a formal mentor. Participate in a curated program of workshops and events: Learn from our leaders through our Executive Speaker Series, continue to grow through our workshops and build meaningful worldwide connections through our networking events. Gain global recognition: We celebrate your time with Equinix and the work you have completed through our Global Ideas Competition “Shark Tank.” This competition provides you with the recognition you deserve and lets you share your work with the global community of Equinix. Joining our internship program means you will have a chance to secure a future role at Equinix when you graduate! Opportunity – Sales Support InternA Sales Support is a professional who provides operational assistance to a sales team. Their main responsibility is to help sales representatives to be more productive and efficient in their daily tasks, which ultimately helps the company increase its sales revenue.Job Requirements 1.Customer EngagementFollows up with the customer on required documents and missing informationSupport customers with pre-sales-related questions on the quotation, prepare customer renewal report, and project insight quarterly and annually. 2. Pre-Sales and Transactions CoordinationSupport Customers and Sales reps with creating, tracking status, and garnering approvals for quotes. Also, support for system functionality issues, quote complexity, knowledge/training, and the exceptionally high volume of quotes on the regional or global scale.Validate quoting info provided by customers/ Sales reps for nonstandard quotes. Follow up directly with Sales reps on any clarifications or additional information required to generate quote accuratelyMonitor/manage quote request queues and generate quotes related to new orders, amendments, and renewals. Manage quote revisions, approvals, pricing ramps, and pricing agreements and contract language as neededEnsure any/all non-system-managed approvals are appropriately maintained before quotes, or other legal documents are released to customers 3. Project ManagementProject manages single country, large, complex deals, maintain all change record and keep details/document up to date.Engages cross-functional teams to coordinate requirements against deadlinesCreate project plans and manage modifications. Define needed resources and organize project tasks and working roles. Plan, create, deploy and deliver processes related to the project.4. Process and Policy Adoption and ReinforcementProvide live sales support for all system-related questions and be the single point of subject matter expertise for any system or process enhancements (e.g., ECO enhancements)Provide 1st level support to Sales Reps on generating legal Agreements in SFDC and submitting nonstandard term requests to Legal (e.g., for MCA, GTC, Policies)Who You Are (Requirements and Qualifications): Must be currently enrolled in an accredited university/college, in your penultimate year of your bachelor’s or master’s degree studies (Graduation between December 2023-September 2024) Available to work full-time for the entire duration of the Summer Internship Program (between May to August, depending on your school system) Ability to multi-task and work collaboratively and effectively in a fast-paced environment Excellent written and verbal communication skills, business proficiency in English How to Apply Please submit your application by providing the following. Up to date resume that includes your availability (start and end date) and expected graduation Please apply to this job posting only if you are available full time for an internship during the stated period. What’s next The Equinix New to Career team will be reviewing applicants on a rolling basis throughout October and November and will reach out to applicants accordingly. We appreciate your patience while we consider your application. If you would like to learn about other career opportunities, we have to offer check out our careers page! Learn more about the program and what former interns have to say about their experience - https://careers.equinix.com/students-recent-grads Watch this video to learn more on how Equinix is powering the worlds digital infrastructure. https://youtu.be/aTTIbsfP8j0 Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.
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