Senior Director, Business Insights & Performance

Senior Director, Business Insights & PerformanceEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 80 quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of over 10,000 companies, including 2,000+ networks and 3,000 cloud and IT service providers in over 30 countries spanning six continents – and counting!A leadership role at Equinix means you will drive and collaborate on work that impacts the world. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryThe Sr Director, Business Insights and Performance works in the Data Center Services (DCS) group, reporting to the VP of Business Operations. With a $7B revenue base, the DCS Business Insights and Performance team will concentrate on optimizing the business, focusing on (and sometimes finding) key areas of risk or opportunity. The Business Insights and Performance leader has three primary responsibilities: Lead a team of data, analytics and business performance professionals who work to instrument and are in service to the DCS business unit and Equinix overall.Ensure that our DCS data quality is measured well and improved constantly—across almost 30 countries, many systems and millions of lines of data. They will lead the group managing the most complex fixes and work with many teams to ensure that their data is clean, including tracing root causes of problems.Identify reporting required to measure, monitor and optimize business performance, working with data and analytics teams across the company to ensure appropriate reporting needs are met​.Create a team of Business Insight analysts who can take questions from the Product Line VPs in the DCS team and quickly dive into the data to see if problems exist, if some risk exists, or if the issue is under control. They need to understand how data works in Equinix’s systems, answering problems to a high level of dependability, even if data is not perfectly clean or clear. This team must understand where data exists, work with analytic teams across the company, analyze quickly and communicate well across the globe. Their focus will be on optimizing theEnsure that the Data Center Services unit is measuring business performance well. Working with the corporate data and reporting teams, this team will create new KPIs for the DCS group where necessary, create new graphs and dashboards, then pass them to the corporate team for automation after the key performance indicators and dashboards are proven useful and trustworthy. They will also create dashboards used within the DCS group and will track the progress of key DCS projects and programs.Can support frequently-changing priorities in the Data Center Services Business Unit.Reporting to the VP, Business Operations of Data Center Services, the Sr Director will need to concentrate their firepower on key move-the-needle initiatives. They will work towards scalable solutions while inventing rough estimates where necessary. They will foster operational excellence and a mindset of outcome-based planning and execution across the business unit. ResponsibilitiesEnsure that data quality efforts are best-in class and continue to improve.Lead a business insights team to dive into the data and develop actionable insights.Ensure optimization of the BU through end-to-end performance monitoring and metrics including methods and tools to help instrument the business resulting in faster and better business decisions Ensure that all projects and programs result in measurable business objectives, then track those objectives; run retrospectives to improve the fidelity of the team’s project choice in the futureProvide predictive outcomes and invest or divest decisions through insights Provide data, metrics, insights and reporting to proactively enable effective business decisions Partner with other analytics teams across Equinix to ensure the teams don’t duplicate efforts, are using consistent data, and work together to create actionable insightsKnowledge and Experience: Effective business leader who can build relationships across the organization and balance tradeoffs  Deep understanding of Equinix’s data—its quality, how it works within systems, and how it relates to actual business actionsExperience trading off speed and completeness to create actionable insightsLeadership capabilities to recruit talent and building a high-performing team Track record of solving cross-functional and cross-regional problems at Equinix using data and analyticsInspire the team to work carefully but creatively with business results in mindQualifications10+ years of experience at a high growth tech company or technology-focused enterprise in business operations, data center infrastructure Hands-on expertise in data, with the skills and experience to implement fast, scalable, integrated solutions to solve real-world business problemsGraceful under pressure, with the ability to create both full, scalable solutions and quick but incisive analysesDemonstrated experience working across regions and departmentsIn-service-to leadership style, working with a number of Vice Presidents to craft creative solutions to potential problemsExecutive presence and demonstrated success building trusted relationships with stakeholders across the businessEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com .  Please provide your contact information and let us know how we can assist you. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.