Supervisor, Operations Support

Supervisor, Operations SupportEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.*As of Quarter 4 2022Job SummarySupervises day-to-day work of team, providing skills training, managing team budget and ensuring team metrics are achieved.ResponsibilitiesTeam LeadershipSupervises day-to-day work of team of technical professionals (typically less senior team members)TrainingProvides skills training to team members to ensure team has technical skills and know-how they needProcess Development/ManagementLeads redesign of system processes and/or technical standard operating procedures as requested by group supportingOperational SupportProvides operational support to multiple teams, handling cross-functional changes (e.g. customer orders, customer concerns/issues; new process implementation)Budgeting/Financial ManagementMaintains and tracks team budget, providing reports to senior leadership on a monthly basisProject/Program LeadershipManages team to achieve defined/set-out team metrics (e.g. Service Level Objectives (SLOs) supporting the day-to-day request; performance KPIs)Technical Skill ApplicationLeverages technical expertise and steps in to complete work tasks and/or partners with the team on technical work, as neededQualificationsProven years experienceBachelor to MasterOperations or Process ImprovementEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.