Senior Network Service Engineer

Senior Network Service EngineerEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job SummaryResponsible for: network design and planning, capacity management, vendor evaluation, activation and deactivation of customer services, troubleshooting and fault resolution of reported and detected faults, performing effective maintenance to the equipment to prevent faults from occurring, procurement and installation of equipment for expansion and new services. Supports enterprise wide and local area network components, including network security components and vendor communications. Implements, troubleshoots, analyzes and maintains networks across the enterprise. What you’ll be doingDeploymentLive deployment of new multi-vendor solutionsCreates and modifies the documented guidelines, cheat sheets used by the Ops team, etcBuilds the process workflow for others to followEngages in validation of new solutions with GNAConducts NOC and NSE training and performs RMA actionsEngages in port and device and customer migrationsPerforms network tools deploymentsDeploys new features and new architecture deploymentsManages network software and process automation and generates business system requirementsPerforms automation of key NSE and NOC functions (e.g. NSE Scripts to manage the routers for install operation)Product Development Lifecycle EngagementsRequirement Phase: Provides feedback to the product and development communities based on customer input and deployment experiencesDevelopment Phase: Engages in reviews of functional specifications and solution discussionsTest Phase: Participates in POC validation, network device testing, customer API testing, and SIT and UAT new feature testingProvides feedback through test plan reviewsEnables comprehensive testing and deployment ready validationsIdentifies key customer issuesDeployment Phase: Delivers on the plans for data and customer migrationsPerforms the cutover and post migrationsProvides MOP and post deployment feedback to the cross-functional teams on an ongoing engagement modelSustaining phase: Trains and transitions from deployment teams during deployment activitiesManages the deployments with a goal to deliver the highest levels of customer satisfaction on Equinix productsService DeliveryPerforms Network Service Delivery functions, namely: fulfillment for quote to cash transactional tickets for all network and datacenter products (Interconnections, DCIM etc.)Ensures successful fulfillment of the Software triggered provisioning (e.g. VC's and RI's)Engages closely with EPS team to ensure smooth handovers between SVC to order fulfillment to pro-services, following the agreed upon cross-functional workflow (e.g. for ECX)Reviews the metrics, improves the efficiency of the fulfillment (per customer and per transaction), and presents the data to cross-functional teams to improve the effectiveness and quality of our productsInnovationsParticipates in events like Sparkathon to trigger innovation in 3 P's (Products, Process and People)Participates in creating the exercises that feed into Periodic Global Simian Army drills for the Ops teamParticipates in Simian Army based Tech drills focused on driving service excellence targeting a (break, learn, fix, resume) exercises on lab setupsEngages in creating automations to perform these drills (Chaos monkey equivalent)Enablement and creation of new features (both internal and with vendors) and system enhancements, to improve customer experience radicallyInfluences product roadmapProvides alternate solutions to customersContributes, participates, and provides TOI by attending industry forums and eventsWhat we’ll expect from youExperience in related areBachelor's DegreeWhy Equinix Equinix is an equal employment opportunity employer.  All qualified applicants will receive consideration for employment without regard of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.