Technical Sales Support Associate

Technical Sales Support AssociateEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. *As of Quarter 4 2022Job SummaryTechnical Sales Support Associate Equinix is looking for a hardworking Technical Sales Support Associate to join our Sales Support department. Being part of the EMEA Sales Support Organisation our mission is to be the single point of contact for all pre-sales related requests and issues. In your role as TSSA (Technical Sales Support Associate) you will be acting as a project manager for all pre-sales activities. As a team, we are responsible for supervising and coordinating progress on all opportunity-related requests, such as legal agreements, quotes, and customer signatures. The TSSA is responsible for supporting the Sales Engineers on pre-sales system and process changes. As our TSSA, you play a key role in project handling pre-sales activities and you work cross-functionally to tackle issues related to quotes, orders, and data. You are the pre-sales operations contact who coordinates tasks seamlessly behind the scenes. You are prioritising multiple deals across the EMEA region ensuring they conform to Equinix standards, making sure the scope and direction of each is on schedule. Additionally, where there is a policy, process tool or system change impacting the customer or Sales Engineer, the TSSA will make sure they are aware and help them through adoption.   What is the role about? Gather info from Sales Engineers regarding scope and solution. Work with Vendor quote team, or EIS (Equinix Infrastructure Services) project team for Pricing. Support pre-sales operational activities for complex customer accounts or multi country deals (e.g., Majors, GAM, Network) Assist with customer questions via email or phone Bridging the gap between Sales, Sales Engineers and Hyperscale Team Support Customers and Sales Engineers with creating, tracking status, and garnering escalated approvals for quotes. You also support for system functionality issues, quote complexity, knowledge/training, and high volume of quotes Provide live sales support for all system related questions and be the subject matter expertise for any system or process improvements (e.g., ECO enhancements) Validate quoting info provided by customers/ Sales Engineers for non-standard quotes. Follow up directly with Sales Engineers on any clarifications or additional info required to accurately generate quote Be in sync with the business, proactively flag deal constraints – Capacity, Product, Pricing Collaborate with Sales Engineers and various internal teams (Capacity, Provisioning, Project Managers) to determine the feasibility of requests and their approvals. Follow up with customer on required documents and missing information Handle quote signature and booking process Ensure Customer PO compliance Ensure any/all non-system-managed approvals are properly maintained before quotes or other legal documents are released to customers Communicate optimally with a variety of departments within Equinix and function well within a team  Experience Required? BA/BS degree or equivalent experience, preferably in computer-related field Extensive experience in Project Managing/ Quote Support / Customer Support Organization Siebel, Salesforce, Excel expertise is a plus Excellent organisational, communication and interpersonal skills, ability to expertly communicate and work well with all levels of internal and external customers Strong attention to detail with a high degree of accuracy Ability to prioritise multiple tasks, handle highly confidential information, and a self-starter demeanour You have a customer service focus  Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.