Business Support Senior Specialist

Business Support Senior SpecialistEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. *As of Quarter 4 2022Job SummaryThe Business Support Senior Specialist (Novation) provides operational support, end-to-end accountability, subject matter expertise for business contracting processes in relation with novation, entity name changes, and contract/asset transfer. In addition, she/he may oversee operational planning, tactical execution and lead global/regional projects, change initiatives or teams to solve complex customer problems, in support of predictable revenue performance and optimized customer experiences.ResponsibilitiesHandles sensitive contracting information with exceptional due diligenceGathers external customer requirements and translates into tailored-made analysis, work, and communication planUtilizes diverse organizational tools, data, and assets to support operational activitiesCreates contractual paperwork and exhibits/schedules and executes in systems in compliance with policies, processes, and service levelsEngages with internal cross-functional/regional stakeholders on approvals and dependent activitiesFollows up signatory requirements, contract timely activation in systems and paperwork archivingFacilitates non-standard agreement language, redline and dialogue between EQIX and customersObtains management or exception approvals by providing summarized backgroundEmbraces changes due to audit findings, events or transformation needs; conducts audits and determine remediation/preventive measuresSolves unique customer problems; takes a new perspective on existing solutions; uses sophisticated analytical thought to exercise judgment and identify innovative solutionsHandles internal/external customer escalation, and creates post-mortem analysisDrives process, systems, data or reporting analyses/initiatives; builds business cases and cost/benefit/risk analysis to get stakeholder support and management buy inActs as a resource and role model for colleagues with less experience; develops and manages onboarding plan for new team membersDrives global/regional programs/projects leading to the institutionalization of changesMay perform other duties as requiredQualificationsAt least 8 years relevant professional experienceBusiness and Tech-savvy and at ease with corporate applications (e.g. CRM, ERP, BI)Proven track record supporting quote-to-cash, and/or sales contracting operationsProven track record managing, supporting, and/or optimizing ongoing service operationsProven track record optimizing the operational customer experience and handling escalations methodicallyProven track record creating and managing tactical plans in support of the business strategyExperience working cross-regions, with sales and other cross-functional departments for MNCExcellent verbal, presentation and written communication skills and ability to interact effectively with stakeholders, internal teams, and managers at all levelsAbility to explain complex information simply and clearlySelf-motivated team player able to work without supervision, set priorities, create plans, solve roadblocks, and meet deadlinesAbility to work in a fast-paced environment and stay focused, diligent under pressureAbility to exercise sound judgement, be impartial while remaining customer obsessed and a trusted partner/advisoryProactive, curious, continuously learning, self-reflecting, and sharing knowledge/experienceExcellent MS Office skills (Word, Excel, PowerPoint etc.)Excellent analytical skills to solve unique customer problemsExcellent skills with process support (alignment/design/optimization), data/metrics, and systemsExperience (desirable) working in Data Center, Cloud or Telecom industry, in Business, Revenue, Sales, Customer Care, Legal and/or Finance Operations departmentPeople and project management experience (desirable)Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.