Datacentre Technician

Datacentre TechnicianEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.*As of Quarter 4 2022Job SummaryAt Equinix we look for dynamic, customer and team focused Data Centre Technicians who thrive in a fast-paced environment. A career at Equinix means constant opportunities to learn new skills and grow in new directions. We look for people who are customer service driven and who pride themselves on their technical skills alongside their problem-solving skills and innovative approach.As a Data Centre Technician, you will be part of a team that is fundamental to our Equinix Operations department. The team provides 24 hours, 365 days per year support to our customers and the data centre by conducting circuit maintenance, installations and advanced testing. They are also responsible for the daily upkeep and operation readiness of Equinix’s data centres.ResponsibilitiesInstallationsInstalls customer equipment and cabinetsCross ConnectsInstalls / Tests / Modifies cross connects per standard operating procedures and ensures proper cable management of fiber and copperTicket ManagementDetermines work priorities from the ticket system queue (eg. Siebel) and ensures adherence to all commitment timesTesting/TroubleshootingDocumentation/ReportingMaintains detailed written records of all work activityTrainingCompletes all assigned training in a timely mannerCustomer ManagementSupports customer satisfaction through timely and precise order executionQualificationsEssentialWell-versed in both written and spoken English languageBasic Computer skills – MS OfficeExperience in customer serviceWorks in a shift rotation that includes day / night shifts / weekends / holidaysDesirableBasic understanding of Swedish is a big plus (not a requirement)Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.