Senior Software Engineer II ServiceNow Architect

Senior Software Engineer II ServiceNow ArchitectEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. At Equinix, we help the world’s digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform people’s lives. Our culture is based on collaboration and the growth and development of our teams.   We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryAnalyzes business requirements/functional designs to determine feasibility of design within time and cost constraints. Designs software systems.ResponsibilitiesRequirements AnalysisReviews, analyzes and gives feedback on requirements/functional designsAttends and engages in requirement definition meetingsSoftware/Application ArchitectureParticipates and leads architectural review processSoftware DesignDesigns for larger enhancements, projects and cross system/functional enhancementsConducts design reviews, provides technical leadershipDevelopment/CodingDevelops and maintains code for larger enhancements, projects and integrationsServer as the Principal ServiceNow application architect responsible for implementing CSM/OMT/PPM solution design using best industry practicesProvide expert knowledge of ServiceNow application architecture to business and technology teams and facilitate the collaborative development of the technology strategy, technology standards, roadmaps, and practicesFixes defects and participates and conducts peer code reviewFollows and proposes design and coding standards and processesProvides technical leadershipConducts code performance analysis, tuning and reviewAct as a subject matter expert for software design and codingApplication QADevelops unit and cross functional tests, develops test strategies, executes test cases, logs issues, manages issues, recommends testing frameworks, records and runs automated test scripts, and designs automated test scriptsDevOpsDefines roadmap of automation tools and its value to software engineering practicesDrives infrastructure requirementsReviews release planning and deployment listsEnsures quality and completeness of deploymentsSoftware Reliability & Support EngineeringDefines roadmap of production change control and its value to software engineering practicesDrives certification processes working with cross-domain teamsTakes accountability of the Operational SLAsResponsible for the debugging of L2 & L3 incidents/problemsReportingResponsible for status reportingDefines and drives release management planningTechnical Project ManagementProvides level of effort (LOE)Manages assigned development tasks to schedule/plan, provides leadership and planning for completing development for large enhancements and projectsQualifications8+ Years of Experience in ServiceNOW implementation and 3+ years of hands-on experience in large and complex ServiceNOW implementation.Strong Experience in Flow Designer and UI BuilderExperience in implementing CSM, OMT & Service PortalsDevelop and deploy custom ServiceNow applications and integrations per organization established development practicesDevelop scripts, workflows and solutions using available tools and established best practicesExperience in configuring the Service Portal chat for Virtual AgentExperience in scripting to call APIs(REST/APIs)Experience in Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, and SLAs/OLAs/UCsExperience with Agent Workspace, Case Management, Omni-Channel, Self-Service, Knowledge ManagementKnowledge of web-based development languages (JavaScript, HTML, CSS, AJAX, HTTP, XML)Experience in Telecom domain would be a plusKnowledge in Quote to Cash processExperience with complex problem solvingDevelopment using the Agile methodologyImplementation Specialist certification or Certified application developer would be a plusEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.