Data Center Customer Operations IV

Data Center Customer Operations IVEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.*As of Quarter 4 2022Job SummaryData Centers are considered Critical Facilities. This means that we support hospitals, laboratories, public safety centers. Simply put - We cannot go dark. In this crucial role, you will be responsible for fixing and installing sophisticated circuits and performing custom installations.ResponsibilitiesRacks and stacks customer equipmentReads installation plans (Visio Drawings / Spreadsheets) and implements installation accordinglyInstalls circuits requiring sophisticated fiber terminationsResolves work priorities from a ticketing queue and ensures consistency to all contribute timesTroubleshoots switched / multiplexed / media converted circuits; escalates to, and works with networking group, as neededWorks with customers to troubleshoot issuesInstalls/tests/modifies cross connects per SOPs and ensures accurate cable management of coax, fiber, twisted pair copper, and intra-building cross connectsInstalls and tests sophisticated cross connects circuits (switched, multiplexed, etc.)Maintains detailed written records of all work activityDesigns and leads cage / infrastructure modification projectsFinishes the assigned training in a timely mannerSupports customer happiness through timely and detailed order executionQualifications3+ years experienceHigh School DiplomaBERT and SONET test equipmentAble to perform all essential job functions, including walking, standing, bending, stooping, climbing, lifting and manual dexterity, with or without reasonable accommodationAble to lift heavy equipment/items up to 50 poundsAble to work days/nights/weekends/holidays, if needed and/or requiredThe targeted pay range for this position in the following location is / locations are:California (Non-SF/Bay Area), Connecticut, Maryland, New York, New Jersey, Washington state:  $55,000 to $86,000Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.This position may be offered in other locations. Your recruiter can share more about the specific pay range for your preferred location during the hiring process.The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.More details about our company benefits can be found at the following link:https://equinixbenefits.us.newsweaver.com/icfiles/201/1002910/1057118/1171391/921bc962bf0e0352cb2d6c93/equinix%202023%20oe%20ebook_rev122022%20-%20final.pdfEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.