Director of Datacenter Operations

Director of Datacenter OperationsEquinix is the world’s digital infrastructure company, operating 245+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.*As of Quarter 4 2022Job Summary:Owns customer impacting, day to day responsibility for operations, maintenance and performance of data centres in the assigned country/metros. Responsible for day to day execution, capacity management, consistent response/structures, and streamlined supportMain responsibilities and accountabilities:Data center operationsDrive strategic planning and priorities for datacenter Customer and Facilities Management operationsEstablish and track against OKRs, KPIs, SLAs, and metrics (incl. performance, capacity, availability, budget)Oversee on the ground incident response, problem resolution, and change management to support Equinix customer experienceEstablish critical business continuity plans, including design and implementation of disaster preparedness, detailed project management, and logistics coordinationEstablish and track safety measures to ensure safety of frontline resourcesEnsure consistent Customer, vendor and staff experience and on-the-ground response across all data centersContribute to the COEs as and when appropriate and implement policies and procedures to ensure global consistency and effectivenessContribute to and/or support other departments to achieve endorsed business objectivesCoordinate with global design and construction team to expansion Site, Campus & Metro expansion strategy and ensure global consistency and effectivenessEnsure consistent and accurate Capacity Management of power and coolingEstablish and manage effective Customer Project Management /Implementation, pre and post Sales contractsContribute Ops technical and operations requirements to Real Estate for site leases, acquisitions and M&AManage and motivate the team in order to achieve optimum uptime of Datacenter’s  and maximum customer satisfaction with regards to day-to-day operationsEnsure all sites achieve and remain compliant with ISO/PCIDSS/SOCI/II and other corporate accreditationsTo keep staffing levels on target in terms of number of staff as well as required skill levelsDefine, implement and run annual financial outlooks (OPEX/CAPEX)Ascertain that the running costs of the Datacenter’s are kept to an optimum level whilst maintaining full service to the customersOwn implement and drive efficiency across all sitesBe on call for critical situations/problems within the Datacenter’sStrong focus on global consistency to ensure Equinix objectives are met and customer experience maximisedLeadershipShape a collaborative, transparent, and entrepreneurial culture, in tandem with the extended global operations leadership and the corporate leadership teamMotivate employees around shared vision and change story in line with ACE transformationEmpower frontline resources to meet customer needs through incentives and processContribute to Global forums as an advocate to empower Field Operations staff, towards greatest effectivenessWork within a regional structure for GEM-North and contribute at a regional and global level for new initiatives/continuous improvementKnowledge and Experience:Demonstrated track record of datacenter operations management and maintenance or similar; leadership and cross functional management experienceExperience optimizing a growing and evolving business – leading a small organization through a period of rapid growth, merger integration, or business transitionExperienced in leading and operating in a matrix environmentSkills and Attributes:Focus on execution and results – establishing high standards for performance, setting goals and developing plans, following through and holding people accountable for resultsAbility to provide thought leadership, think strategically and effectively communicate vision and influenceDemonstrate and instil the Equinix culture and valuesAdept at balancing intense short term pressures with overall long term goalsFinancial acumen and ability to connect operational objectives to financial resultsPositive ‘can-do’ attitude to workNot easily satisfied, strives for perfectionFlexible and Agile – ability to adapt quickly and lead team through changeData show that many applicants apply for a job when they have 100% of what is required. We encourage people to bring their different experiences and background to work. If you are interested in working for Equinix and have found a role that challenges you, please don’t let your reservations hold you back!Equinix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.