Technical Account Manager 2

Technical Account Manager 2Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryThe Technical Account Manager (TAM II) Staff uses wide-ranged advanced technical experience to resolves complex customer issues. Focused on building relationships with mid/large strategic customer accounts to ensure the investment value of Equinix Digital services. Onboards and advises customers during implementation, trains customers on technical product topics (including new features and capabilities) and serves as a technical expert and advocate for assigned customer accounts.ResponsibilitiesTechnical Consulting and Sales SupportIdentifies customer’s business needs, challenges, and technical requirements and maps to Equinix solutionsExceptional understanding of Equinix data center, Network, and Cloud products and servicesUtilizes internal process and client requirements to help shape company policies, procedures, and productsProvides full sales support for large regional and/or global customersProvides guidance to other personnel and mentors members of the Digital Success teamSolution Design and DeliverablesHosts meetings with C-level stakeholdersProvides high level technical solution design expertiseDevelops and refines standard practices and proceduresDevelops complex RFI/P/Q preparation as requestedIndependently delivers all deliverablesCustomer ServiceCommunicates with customers (internal and external) in an outstanding, professional, friendly, and effective manner, both verbally and in writingDrives pre-sales efforts for all company products and servicesProvides outstanding technical support in sales presentations, customer meetings, and trade showsBusiness and Market ExpertiseExcellent understanding and awareness of technology trends in the marketExceptional understanding of Equinix data center, Network, Compute, and Cloud products and servicesStrong familiarity with the competitive landscapeCollaboration / CommunicationCreates new business opportunities and grows existing customer relationshipsInfluences internal teams (CSM, OM, IM, Ops, etc.) to ensure smooth project transition from pre-sales to post-salesDevelops a positive culture on the teamDemonstrates outstanding presentation skills Team LeadershipLeads initiatives and team projects to better the organizationDemonstrates team and thought leadership; is a recognized SMEQualifications5+ years customer facing experience in related industry preferred · Bachelor's degree in Engineering or IT preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.