Senior Training and Development Specialist, Global Operations Academy

Senior Training and Development Specialist, Global Operations AcademyYou are an expert, innovative, and energetic instructional designer with technical writing skills/experience who is passionate about crafting e-learning experiences that help employees become more effective in their jobs. You think deeply about how to structure content so it can be absorbed and put into action. When you start a project, you bring stellar writing, critical thinking, design and project management skills to the table, along with insights from the latest research about adult learning. Working independently is not a problem for you, and you’re comfortable navigating ambiguity, adapting on the fly, and collaborating to ensure your product is the best it can be. Are you ready to join our team?We are a small but mighty learning and development team that builds and delivers a variety of in-person and online training experiences for our employees. As a member of the Global Operations Academy, we stay plugged into company priorities and strategic goals to ensure our work is having the highest impact. Our team is equal parts creativity, precision, flexibility and drive. We’re looking for a smart, authentic professional who can help us take our learning and development strategy to the next level. Are you that person?Responsibilities:Design and develop technical experiential learning solutions that support adult learning standard methodologies, address needs identified in a job/task analysis, drive behavior change, and improve performance of Equinix Technicians and Engineers.Work with internal subject matter experts to create accurate, effective training content.Translate sophisticated information and ideas into intuitive, engaging, and effective explanations.Gain a solid understanding of the various functional and technological product areas of Equinix.Build and maintain valued relationships with key stakeholders and external vendors.Design interactive courseware, video, augmented/virtual reality that appeals to international audiences.Apply various modern authoring tools to rapidly build enjoyable, positive learning experiences that are interactive, effective, and technically functional.Develop instructionally sound knowledge, skill, and job performance-based assessments.Closely partner and collaborate with cross-functional teams to continuously improve existing learning programs based on the latest research in adult education.Meet all milestones and deliverables by deadlines; when delays do occur, work with the team to estimate, monitor, adjust, and proactively communicate revised deadlines as needed.Mentor Jr Instructional Designers and Regional Trainers on best practices in instructional design and enablement solutions.Help to shape the ongoing strategy and mission of the technical training programsFollow Equinix branding guidelines and standards to ensure content is professional and consistent with corporate look and feel for internal audiences.RequirementsDemonstrated progressive related work experience in technical training, instructional design, technical writing (or equivalent combination of transferable experience and education)Deep experience designing and developing learning programs across delivery mediums and content types (mobile learning, e-learning, video, gamification, virtual learning, live simulation, and live classroom)Demonstrated experience working in a constantly evolving, project-driven environment with design sensibility when creating all instructional materials.Proven track record to independently apply logic and imagination to arrive at the best solution to a problem is a must.Working knowledge and application experience using Articulate 360, Adobe Creative Suite (Premiere, Captivate, InDesign, Illustrator, Photoshop), and other industry benchmark applications and online multimedia authoring tools.Be a creative visionary and have strong visual acumen to design illustrations and animations relevant to a technical audience.Knowledge of learning experience design and design thinking principles.Experience applying Agile or LEAN project management practices to the design and development of training.Experience leading project teams and running cross-functional programs.Experience editing and writing content that will be translated into other languages.A strong attention to detail (grammar, spelling, syntax, diction, and punctuation)Experience developing performance measures and tracking quality and turnaround time.Bachelor’s Degree or equivalent experience required; Master’s Degree in Instructional Design or Technical Writing is preferred.Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 70+ consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of nearly 10,000 companies, including 1,800+ networks and 2,900+ cloud and IT service providers in over 26 countries spanning five continents.Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.We offer Medical, TeleMedicine, Dental, Vision, Life and AD&D insurance, 401K, Leave of absence & disability benefits, paid time off & holidays and more.Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.