Data Center Customer Operations Engineer

Data Center Customer Operations EngineerWho are we?Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed. We are a fast-growing global company with 78 consecutive quarters of growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,000+ networks and 3,000 cloud and IT service providers in 31 countries spanning six continents.   Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success. Job Summary:Conducts testing and basic installations, escalating issues as required.ResponsibilitiesInstallationsInstalls ladder racks and fiber racewaysBuilds/Installs cagesInstalls cable management/support systems to include vertical wire managers, horizontal wire managers, and patch panelsPerforms intra-cage and infrastructure installationsInstalls and grounds cabinets and two-post racksQueue ManagementEscalates SRs that require additional informationTesting/TroubleshootingConducts carrier circuit testingCross ConnectsInstalls/Tests/Modifies cross connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connectsDocumentation/ReportingMaintains accurate notes and records of activity fulfillment in ticketing systemProjectsSupports fulfillment of projects with direction from senior staffTrainingCompletes all assigned training in a timely mannerCustomer ManagementSupports customer satisfaction through timely and precise ordersQualificationsNITEC/DiplomaInterest to transition to the data centre industry (No prior industry-related experience is required)Equinix is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, religion, colour, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.