Data Center Customer Operations Engineer II

Data Center Customer Operations Engineer IIEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.  Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.Job SummaryAs a Datacentre Technician, you will be part of a team that is at the core of our Equinix Operations department, providing 7/24/365 support to the Data Centre and conducting circuit maintenance, installations and advanced testing. You will also be responsible for the daily upkeep and operation readiness of Equinix’s IDC environment.ResponsibilitiesProvide Technical Support services including: Data Centre operations, equipment maintenance and service provisioningSupport Disaster Recovery drills and invocationsInstall and de-install of customer cross-connectionsPerform Smart Hands and tape backup ServicesWarehouse managementReporting facility alarmIncident handling, problem troubleshooting and escalation to upper tierSupervise vendors for work within data centre premisesMaintain accurate records, document all problems, and prepare reportsExhibit quality workmanship on all workMaintain the cleanliness of data centreQualificationsDiploma or Certificate in Telecommunication or IT related areaCertifications in IT industry (CompTIA A+/CCNA/Juniper) an advantageHigh level computer skills including use of Microsoft Office suite of productsExcellent communications skills, both advanced written and verbal English skillsStrong Customer Service SkillsAbility to work effectively as part of a team is essentialHas a ‘can do’ attitude and approach to workAdaptable, flexibleBe able to follow processes efficiently and effectivelyStrong attention to detail and customer service focusAbility to learn fast and work autonomouslyAbility to juggle multiple priorities and be a self-starter attitudeMay be required to lift 25kg unassisted, climb ladders and work with various equipment including hand tools (side cutters, screw drivers, etc), pallet jack and pedestrian forklift24x7 shift duty and emergency scheduling of work is requiredReal passion for technologyWe accept grads and new to careerEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.