Technical Deployment AnalystEquinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.We are a fast-growing global company with 20 years of consecutive quarterly growth*. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents. Joining our operations team means that you will be at the forefront of all we do, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.*As of Quarter 4 2022Job SummaryDevelops professional expertise, applies company policies and procedures to resolve a variety of issues. Determines a course of action based on guidelines and modifies processes and methods as required.ResponsibilitiesProject and Program ManagementOwnership of the technical implementation of the deploymentDevelops project implementation plans/task lists for deployments, leads internal project kick-offVendor ManagementPOC for vendors on deployment specific questions/concernsCoordinates onsite efforts with vendors and submits and manages PR/PO requests, as appropriateResponsible for staying abreast of vendor work status, and communicating updates to Customer Project ManagerTechnical AcumenDeep technical knowledge of all Equinix products/ processesExperience in the data center environmentSupports data collection and metrics analysis, manages initiatives to ensure accuracy and installed base data integritySupport deinstall process where requiredDesign Validation/ TroubleshootingLeads feasibility review of design packagesValidates customer order requirementsProposes alternative solutions as requiredOffers solutions to resolve customer non-standard order requirementsManages implementation-related customer escalationsCross Team CoordinationFacilitate smooth service deliveryEnsures provisioned services meet / exceed customers' expectationsConsults with Sales Engineering and IBX Operations SupportReview third party vendor quotesNegotiate delivery lead timesQualifications3+ years experience in a similar role preferredBachelor's degree in Engineering / IT fpreferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you need assistance in applying for an open position, you may send an email to Staffing@equinix.com. Please provide your contact information and let us know how we can assist you.Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.Visit our Career page here to understand about Equinix COVID-19 Vaccine Policy.
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