This is a remote position that could be based anywhere in the United States or Canada.Looking to join an exciting organization up-ending the Access Network Industry? Ready to be part of a team that is proud to help our customers grow their businesses, and solve problems to make end-user experiences smooth and seamless? At Calix we build solutions that connect the world. Our mission at Calix is to enable our customers, to simplify their business, excite their subscribers, and grow their value. Our TAC Team is growing, and we are looking for an Escalation Senior Systems Engineer who will focus on our Intelligent Access portfolio. Calix is leading the industry in providing platforms and systems that enable Service Providers to provide value and experiences to their subscribers – focusing on making our customers WIN. If you share our passion, come join the team and make the future happen.Responsibilities and Duties:This position will predominately provide technical support via the telephone, web or at the customer site with specific data centric objectives based off product responsibilities.The candidate must be able to take ownership in driving and solving customer technical product issues with urgency and effectively operate independently and collaborate with team members as the situation requires.Complete training deliverables on a quarterly basis to ensure you are up to speed on the latest feature and technology enhancements.Utilize data and insight to explain a situation, make informed decisions and provide recommendations for improvement.Qualifications:Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.8+ years of technical support and/or escalation support experience, with background in networking and telecommunication.BS/MS EE, CS, or equivalent.CCNA/CCNP/JNCIP/RHCSA or equivalent desired.Experience with L3 routing protocols (OSPF/ BGP), TCP/IP, L2 switching, VLANs, QoS/DSCP, VoIP (SIP/MGCP).Knowledge of 802.11, SDN/SDA, MPLS, MEF, GPON, NG-PON2, DHCP, AAA, Firewalls, Netflow, OSS/EMS, SNMP, IGMP & IPTV, Scripting, and/or Linux.Strong initiative, troubleshooting, and problem-solving skills are essential for success in this role.Strong cultural fit, valuing teamwork and shared success while constantly striving to better yourself for the collective impact to the team and our customers. Ability to deliver technical information (orally and in writing) in a clear, concise manner, as well as communicate effectively to other internal stakeholders cross functionally in efforts to provide solutions for our customers.Thrive in a fast-paced environment while managing multiple customer issues/projects simultaneously, providing timely yet thorough responses.Strong technical account management, customer service and project management skills.This role requires an engineer who is relentlessly customer-centric, a strong problem-solver, and a strong collaborator. Location:Remote-based position located in the United States or Canada.#LI-Remote
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