This is a remote position that could be based anywhere in the United States or Canada.The successful candidate for this Business Analyst position will define and build decision support tools focusing on our customer bookings, revenue, opportunities, quotes, cloud consumption data and aligning to shipments, forecast, and product analytics.You will require a strong business background while also possessing the technical development skills to understand and manipulate data using SQL and cloud-based data analysis tools.Responsibilities and Duties:Intimately understand the business processes, tooling, and desired business outcomesBe able to learn the critical decision levers within the business partner's processes.Manage the decision support tool creation process from "cradle to grave":Collaborate with the business team to clearly define the goals.Work with the data engineering team to build the data set to support the tools.Coordinate dashboard & reporting reviews with stakeholders to incorporate inputs.Design, develop, prototype, and publish decision support tools for the business partner.Collaborate with business team leadership to drive adoption.Innovate new analytic concepts to drive positive business outcomes for Calix.Increase our analytics maturity by staying informed of new analytic techniques and foundational tooling that Calix can apply to our decision support frameworks.The aptitude to become a subject matter expert on Calix's business and understand the changing competitive, consumer, telecommunications service provider, and technology landscape to better identify opportunities to bring new tools, concepts, and approaches to Calix.Examples of Key Work items:Customer 360 and Subscription Business dashboards.Renewal and Customer usage Dashboards.Build SQL queries and views using Snowflake.Build out governed datasets for system integrations and reporting.KPI dashboards.Qualifications:Calix requires all employees based in North America who will work onsite at a Calix office, attend in-person meetings, and/or travel on behalf of Calix to be fully vaccinated. Calix will consider requests for reasonable accommodations as required under applicable law.Outstanding communication skills and strong business acumen.Proven data infrastructure design and implementation capabilitiesAn innate drive to deliver results. He/she will be a self-starter, comfortable with ambiguity, and will enjoy working in a fast-paced, dynamic environment.Be a thought leader, change agent, and trusted advisor to leadership to foster a data insight-driven decision culture.Intimately understand the business processes, tooling, and desired business outcomesBe able to learn the critical decision levers within the business partner's processes.A desire to work in a collaborative, intellectually curious environment.Highly motivated self-starter with a bias to action and a passion for delivering high-quality work.Exceptional analytical and conceptual/critical thinking skills with the ability to translate complex needs into appropriate solutions while remaining sensitive to the business's complexities.Bachelor's degree in Data Analytics, Engineering, Computer Science, Information Systems or a technical field or comparable work experience.Five(5) years of experience working closely with Sales, Customer Success, Support or Professional Services organizations in a technical or IT role.Strong project management tendencies with a "design thinking" approach to solving problems.Detail-oriented, yet able to interpret data with the bigger strategic picture in mind.Technical Qualifications:3-5 years of SQL experience.Snowflake experience, or similar cloud-based database tools.Familiarity with the modern DataOps processes and architecture.Advanced Microsoft Excel and Power Query experience.Experience using cloud-based Enterprise Systems such as Oracle ERP, Salesforce.Advanced reporting & analytics experience using Microsoft Power BI.Experience working with ELT/ETL tools and processes.Data modeling experience utilizing SQL.Own your jira tasks from beginning to end.Communicate deliverables and project status with all levels of management and stakeholders.Preferred Qualifications:Experience with Oracle ERP.Experience with dbt.Experience with Jira.Advanced DAX scripting.Experience with Salesforce CRM Analytics.Location:Remote-based position located in the United States or Canada.#LI-Remote
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