Job Description SummaryResponsible for all Blue Yonder Services Delivery leadership activities. To ensure success, this role must demonstrate solid account management, customer relationship skills and an understanding of our customer’s business to help deliver appropriate forecasting, project profitability, customer ROI/value, and overall customer success.Job DescriptionEstablishes strategic relationships with each customer that transcends the tactical implementation details, thus ensuring appropriate focus on long-term customer objectives. Serves as the first level of escalation point beyond the Project Manager for all services delivery activity (including Services, Education and Cloud) to assigned customers. Leads project teams in the resolution of customer project issues, negotiates win/win agreements, escalating project/project issues effectively. Manages a portfolio of projects. Ensures that the projects deliver the value/ROI expected of the engagement, including quality, budget, and timelines. Acts as a key liaison with assigned customers on project implementation costs and modifications, general status communication and escalated issues. Conducts regular delivery reviews to manages project related credits and mitigate cost and schedule over-runs to ensure high customer satisfaction.Reviews and approves all SOWs and CRs, prior to submission to SOW Desk. Responsible for all estimates, project structure and project governance.Proactively manages project risks for all assigned accounts. Maintains a trusted advisor status with customers and participates in customer’s strategic planning. Serves as the primary member of the project Steering Committee.Responsible for maintaining accurate revenue forecasts for assigned accounts and projects. Maintains a billable utilization and manages the forecast of that utilization. Collaborates and shares project level insight with Account Team (CEs, SPs, Management, etc.) to allow for a collaborative relationship that increases customer's perception of the value BY brings to their business in order to expand future business opportunities. Orchestrate internal resources across BY to give the customer an enhanced experience across touch-points. Builds a trusted group of referenceable customers who will vouch for BY.Provides support to Project Managers; coaching and mentoring on major issues and policy conflicts, helps remove obstacles, helps in maintaining accurate revenue forecasts, is active in the scope planning and approves scope changes. 15 years of experience desired as PMOur ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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