Blue Yonder Title: Enterprise Solution Architect Location: Mexico – Remote Overview Blue Yonder is currently searching for an Enterprise Solutions Architect to join our TMS, WMS and Planning practices within our Professional Services organization. This role requires 75% + travel. Scope: Works with other business and solution resources to communicate functional capabilities, industry best practices and business processes. Responsible for delivery of functional documentation. Works with Technical Architect(s) to understand & deliver data requirements to fulfill business needs Ability to lead business process discussions and to communicate business process design decisions between Merchandise Operations and other Blue Yonder and 3rd party applications. What you’ll do: Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers Interacts directly with Blue Yonder’s customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc. Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions Assists other team members with process improvement and current situation analysis exercises Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs. Provides a variety of functional support to the project team; including requirements gathering and documentation, solution configuration, end-user and train-the-trainer knowledge transfer, quality assurance/design review, operations consulting, troubleshooting, system testing, etc. Provides functional expertise on development projects. Works with appropriate parties to ensure issues are resolved. Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned Works with project team to understand and help to refine and define project functional requirements from business needs. Diagnoses business and technical expectations on a project. Works with the appropriate parties to effectively estimate project timelines. What we are looking for: Bachelor's degree (or higher) in Computer Science or Engineering or other relevant discipline 5+ years of experience in implementing, designing, developing Merchandise Operations solution architect (or similar solution) In-depth knowledge of merchandising software solutions and technical architectures Knowledge of business processes in the Supply Chain Management discipline Experience understanding and integrating data between numerous Supply Chain and Merchandising applications. Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications NextGen/SaaS Technology skills (Azure, Mulesoft, M&D, SaaS/DevOps Concepts, etc) Basic knowledge of the Customer Support function Our ValuesIf you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core ValuesDiversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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