Scaled Customer Success Manager, Public Sector

WHAT IS BOX? Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle. WHY BOX NEEDS YOU: We are looking for a Scaled Customer Success Manager, Public Sector, who understands the value of nurturing customer relationships, at scale. You will be responsible for engaging with customers post-sales, driving user adoption and business value to help support high retention.  Our Scaled team needs ambitious, highly productive individuals to provide us with adoption and optimization best practices and help drive business value for our ever-growing customer base. This customer-facing team is innovative and agile – we’re quick to experiment and live up to the Box values "Take risks. Fail fast" while we “Blow our Customer’s Minds.” We need fresh eyes and customer-centric people who can help us continue to build an outstanding scaled Customer Success program. You will work with a large portfolio of customers to proactively launch and drive adoption, as well as act as the voice of your customers internally at Box. Creative, upbeat and self-driven, you understand the customer and their use cases and know how to be a trusted partner so companies grow with Box. You can manage numerous customers at different stages of the customer lifecycle with ease. You also love understanding a product in-depth and educating customers on how it can benefit them.  WHAT YOU'LL DO: Manage post-sales activity for a large volume of Box’s Scaled Public Sector customers (100+) through touch points that require product knowledge, prioritization planning, project management and the ability to quickly build rapport. Maintain a deep understanding of the product and make recommendations on how Public Sector customers can use it to accelerate their own business objectives. Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses. Develop, test, and iterate on scaled playbooks and engagement strategies. Analyze customer data to build and execute engagement strategies within your customer portfolio. Proactively identify and flag churn risk and work actively with broader account team to mitigate. Partner with Marketing, Sales and Box Consulting to provide effective customer engagements. Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers. WHO ARE YOU: Degree required 2+ years experience supporting customers in customer success, account management or customer marketing at scale Awareness of Public Sector or other regulated vertical customer dynamics, and the ability to navigate their stakeholders through a technology environment. Highly data-driven, great prioritization skills and ability to execute on customer-facing activities Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars). Self-starter who has fresh ideas when it comes to growing customer engagement Team player and customer advocate motivated by helping others succeed Bonus points if… Experience with SLED customers Familiarity with Gainsight and/or Salesforce Marketing experience Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright. EQUAL OPPORTUNITY   We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form Reasonable accommodations may include scheduling adjustments, document dictation and beyond. For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here . Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits , check out our healthcare benefits and additional Box Benefits + Perks . United States Pay Range $86,500 — $108,000 USD